Food and Beverage Supervisor

2 weeks ago

Rosemont, United States The Rose Hotel, Tapestry Collection by Hilton Full time

The purpose of Assistant Food and Beverage Manager at The Rose Hotel Chicago O’Hare, Tapestry Collection by Hilton is to provide world class service to all guests. The assistant food and beverage manager will train and supervise the operations of the F&B department of the hotel so that they provide superior customer service and operate the hotel outlets to assure the highest possible level of guest satisfaction.

**ESSENTIAL DUTIES**
- Entry Level is Welcome
- You will make tips covering the bar during certain shifts at least once or twice a week.
- Available to work 7 days a week, rotating shifts, including weekends, night shifts, and/or overtime.
- Assume responsibility of daily operations of the food and beverage outlets
- Check all employees for proper name tags, shoes, clean and proper uniform appearance at start of shift.
- Check on guests to get feedback on the quality of their meals, service, etc. and resolve any problems.
- Schedule service for breaks in conjunction depending on business volume.
- Creates the schedule for the staff of the F&B department
- Have excellent knowledge about wines and beer and stay in in trend for food and beverage
- Have excellent knowledge of every item on the menu in order to assist guests and offer suggestions
- Ability to work under pressure and deal with stressful situations during busy periods
- Participates in in-house meetings as needed
- Directly supervise servers and bartenders
- Other duties may be assigned by management
- Be thorough with knowledge about the hotel, services offered, operating hours of all F&B outlets.
- Effectively check out all servers as they finish their shifts to make sure all the following are completed:

- Liquor ordering and Inventory
- All tables completely set up with condiments clean and full
- All side work completed as assigned
- Count banks at end of shift and make sure all check issues are resolved and closed in the Micros.

**CUSTOMER SERVICE AND GUEST SATISFACTION**
- Maintain a high standard of personal appearance and proper uniform within entire department
- Greets guests, visitors and team members in a courteous and friendly manner
- Assists guests and team members with anything that they may need
- Performs other duties as assigned, requested, or deemed necessary by management

**SAFETY AND SECURITY** **Be proficient and train all team members in Safety and Security Policies**
- **Report any suspicious activity of guest, visitors or staff**:

- Maintains security for guests and property by keeping room doors locked
- Write up Guest Incident reports as needed
- Perform duties in accordance with Safety and Security Policies
- Perform duties in accordance with OSHA and Blood Borne Pathogens regulations

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS Physically and visually able to utilize a computer keyboard, printer, phones, and basic office supplies
- Firm and simple grasping is an ongoing requirement for all aspects of work
- Lifting of supplies occurs occasionally, usually not more than 25 lbs. but may be up to 50 lbs.
- Able to stand 90% of the day and walk for long periods of time through the work day
- Reaching, pushing, pulling, twisting of body at the waist, and bending are required
- Ability to calculate figures and amounts such as discounts, interest, tax and percentages

**SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE** **High School Diploma, GED, or equivalent years of relevant work experience required**
- **Customer Service Experience**:

- Friendly demeanor and excellent communication and customer service skills
- BASSET - Beverage Alcohol Seller and Server certificate preferred
- Proficiency in the use of computer systems such as Microsoft Word, Excel, Outlook, and Micros

Pay: $23.00 - $25.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year
- Under 1 year

Restaurant type:

- Bar
- Casual dining restaurant

Shift:

- 8 hour shift
- Day shift
- Night shift

Weekly day range:

- Every weekend
- Weekends as needed

Application Question(s):

- Will you be able to pass a background check that goes back 7 years?

**Education**:

- High school or equivalent (required)

**Experience**:

- Restaurant: 1 year (required)
- Serving: 1 year (required)
- Bartending: 1 year (preferred)
- Restaurant management: 1 year (preferred)

License/Certification:

- Driver's License (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

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