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Host - Gjelina Nyc

4 months ago

New York, United States Gjelina Group Full time

**HOST - GJELINA NYC**

**Salary Range**: $20.00 - $24.00 (DOE and State)

***:As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, the ability to stay calm within a busy environment, and the ability to multitask and stay organized.

The Host/Hostess is the main point of contact with guest interaction. The Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service, and high standards in accordance with all company guidelines. Host/Hostess greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer/reservation system, show Guests to their table and bid Guests farewell as they leave. This position also includes making bookings and delivering a delightful yet efficient reservations service. As reservationists, you are meticulous at administration, ensuring that every detail of a customer's reservation has been accurately recorded following established procedures.

**GENERAL ATTRIBUTES**:

- To maintain a high **_customer service focus_** by approaching your job with our guests' satisfaction always in mind.
- To have a **_positive impact_**, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
- To be** **_decisive_**, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
- To be **_motivated and committed_**, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
- To be** **_flexible_**, responding quickly and positively to changing environments
- To maintain high **_team focus_** by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** (**Other duties may be assigned)
- Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with California Labor Law. Keep the Manager informed when you leave the kitchen.
- Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes.
- Adhere to all health, safety, alcohol control and sanitation protocols.
- Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes
- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer (110 seats) while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- Providing great customer service.
- Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service
- Complete all assigned side work pre and post shift
- Attend trainings and pre-shift meetings
- Fully understand the floorplan, table numbers, and seat positions of the entire venue
- Supporting the management team in all aspects of in-house service and events
- Smile and maintain eye contact with our guests, and always provide prompt, attentive service. Greet/Thank all customers as they enter/exit the space.
- Assist others with stations when needed.
- Respond to any menu/drinks queries with knowledgeable answers. Have a thorough understanding of all menu items and overall aesthetics.
- Deal with any service issues through your floor manager and communicate any unresolved issues to them at the end of the shift.
- Supporting the management team in all aspects of in-house service and events
- Understand the right of way (guests, floor, kitchen, bar, and staff)
- Performs other duties as assigned by supervisor / manager

**QUALIFICATIONS**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum 1-2 years restaurant or related experience (preferred).
- Ability to understand and follow written and verbal instructions
- Ability to use all rele