Intake Coordinator/scheduler

2 months ago

Houston, United States Nurturing Home Healthcare Full time

**About us**

Nurturing Home Health Care is a company in Houston, TX 77083. We are inclusive and innovative.

Our work environment includes:

- Lively atmosphere
- Safe work environment

Job description

The Intake Coordinator/Scheduler helps to schedule and coordinate a multidisciplinary plan of care involving the treating therapist and patient/family in coordination with the physician’s orders and is also responsible for QA of therapy/HHA notes.

**Principal Accountabilities**:

- Schedules patient and staff appointments and enters required information in the computer system in an accurate and timely manner.
- Verifies demographic, insurance and financial information from patient or caregiver.
- Tracks various aspects of care requirements including date of care delivery, orders, supervisory visits, certification periods and re-hospitalization.
- Communicates changes in orders to care delivery staff.
- Schedules staff at or above required productivity levels.
- Ensures schedules are accurate according to orders and insurance authorization.
- Monitors and reviews field staff timeliness with documentation and reports findings to management.
- Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families.
- Completes thorough and accurate documentation.

**Responsibilities**:

- Maintain remaining visit report to ensure the approved number of visits is not exceeded
- Review caseloads to ensure that the therapist is maintaining their visits
- Maintain database pertaining to therapist caseloads and patient information
- Assist Case Managers with calls pertaining to patient therapy issues
- Contact patients/therapists as requested by Case Managers and the Administrator to discuss missed visits
- Provide support to therapists in need of assistance with scheduling patients, communication with families, etc.
- Addresses and resolves conflict issues that arise between parent and therapist
- Provide detailed information to Case Managers regarding patient assignment as needed
- Provide detailed information to Case Managers in order to assist with the assignment of admissions, evaluations or discharges.
- Assist with updates to the therapy schedule upon request and approval
- Coordinates with families and therapists to ensure coverage for patients whose therapist is unavailable, planned or unplanned.
- Maintain caseloads as needed for frequency of visits by coordinating between the family and the therapist
- Assists additional scheduling coordinators as needed/requested by Case Managers.
- Constant communication with therapists to coordinate changes to caseload due to family or company request to include frequency of visits or special requests
- Maintain the supervisor/assistant list (supervisory visits every 30 days)
- Provide information on Weekly Calls Report as needed for accurate reporting
- Accurate documentation regarding communication in each patient chart
- Other duties as deemed necessary but may not have been explicitly addressed in this job description

**Qualifications**:

- Home Health Scheduling required (with Medicare systems preferred)
- Must possess and maintain good physical stamina and mental health
- Good organizational skills
- Flexible and cooperative in fulfilling role obligation

**Experience / Knowledge / Skills**:

- Two (2) years of experience in a Home Health office setting
- One (1) year experience as a scheduler

Pay: $17.00 - $20.00 per hour

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift

**Education**:

- High school or equivalent (required)

**Experience**:

- Medical terminology: 1 year (preferred)
- Computer skills: 3 years (preferred)
- Home Health Care Intake Coordinator/Scheduler: 2 years (required)

Work Location: In person

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