Hotel Front Desk Supervisor

3 weeks ago


Del Valle, United States Holiday Inn Express & Suites Airport East Full time

Brand New Holiday Inn Express and Suites Austin Airport opening soon

Job Overview:
We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. As the Front Desk Supervisor, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. If you have a passion for customer service and hospitality management, we want to hear from you

**Responsibilities**:

- Manage and supervise front desk staff, including scheduling, training, and performance evaluations
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, complaints, and requests in a professional and timely manner
- Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests
- Monitor guest satisfaction levels and implement strategies to improve guest experiences
- Coordinate with other departments to ensure seamless communication and guest services
- Oversee the reservation system and ensure accuracy of bookings
- Manage billing and payment processes, including cash handling
- Maintain cleanliness and organization of the front desk area

**Skills**:

- Proven experience in front desk management or similar role within the hospitality industry
- Strong knowledge of hotel operations and guest services
- Excellent customer service skills with the ability to handle difficult situations with professionalism
- Multilingual skills are a plus, as we cater to a diverse clientele
- Strong organizational and time management skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Effective communication skills, both verbal and written
- Knowledge of guest relations best practices

Pay: $16.50 - $17.00 per hour

Work setting:

- In-person

**Experience**:

- Hotel experience: 3 years (required)

Ability to Commute:

- Del Valle, TX 78617 (required)

Ability to Relocate:

- Del Valle, TX 78617: Relocate before starting work (required)

Work Location: In person



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