Hotel Front Desk

2 weeks ago

Saratoga Springs, United States Adelphi Hotel Partners Full time

$19 -$21 based on experience + tips and commission

**Responsibilities**:

- Work with the housekeeping staff to ensure rooms are ready for new guests
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Field customer complaints when necessary
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

**Qualifications**:

- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Exhibits working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
- Well-versed in taking telephone calls and handling stressful situations
- 1-2 years of hotel receptionist experience

**About Company**
The Adelphi Hotel is Saratoga Springs’ landmark boutique property which blends old-world grace and Victorian grandeur with exceptional service and style for today’s guests. It is a part of Adelphi Hospitality Group which manages luxury hotels, restaurants, and hospitality properties.

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