Customer Service Coordinator

2 weeks ago

Vicksburg, United States Summit Polymers Full time

Summit Polymers is a leading Tier 1 Automotive Supplier of automotive interior systems. As a world-class automotive supplier of injection molded interior trim, we specialize in the engineering, manufacturing, and assembly of feature based registers, consoles and trim panels.

JOIN A TEAM WHERE YOU’LL BE CHALLENGED AND VALUED.

A career with Summit Polymers means working with smart people in a culture that thrives on challenging, meaningful work. At Summit, we look for growth potential with every hire. We don’t just fill seats, we set people on career paths. We’re always on the lookout for smart people who are committed to continuous improvement, customer service and quality.

SUMMARY
This position is primarily responsible for materials planning in a manufacturing setting. Duties may include any of the following: gathering, recording, and analysis of customer requirements and forecast information. Maintaining and improving customer contacts. Developing and coordinating production plans in compliance with Summit Polymers, Inc. manufacturing systems and customer shipping requirements. Creation and maintenance of bills of lading, and customer-required documentation based on customer daily release and forecast information.

RESPONSIBILITIES AND DUTIES
- Review and monitor all customer required communication related to Materials, Planning and Logistics procedures.
- Ensure all customer-related shipping communication is completed daily. This includes ASN’s, container information, etc.
- Demonstrated ability to follow customer-dictated order fulfillment procedures.
- Develop daily shipping plans based on customer release and forecast information.
- Create customer required shipping documentation.
- Establish daily production plans in accordance with Summit Polymers, Inc. established manufacturing protocols.
- Perform inventory analysis and recommend inventory adjustments.
- Maintain contact with customers and ensure timely processing of orders, shipments and changes.
- Reporting customer issues to appropriate personnel and participate in resolving these issues.
- Communicate customer blanket orders, “spot buy “orders and any other changes to customers release requirements to the appropriate departments.
- Coordinate with Manufacturing, Quality and Engineering teams to ensure the customers daily release requirements are achieved.
- Coordinate all new program, new part, or program launch release activities to ensure requirements are achieved.
- Maintain target inventory levels in accordance with Summit Polymers, Inc. corporate goals.
- Analyze, review and determine appropriate patterns of production to ensure customers and plant expectations are achieved.
- Other duties as assigned.

EDUCATION AND EXPERIENCE
Business or related degree or (1) year experience in Materials, Planning and Logistics in a lean manufacturing environment.

**SKILLS AND ABILITIES**:
Possesses the ability to gather and analyze information and make decisions from a limited number of choices.
- A minimum score of 20 on the Wonderlic Contemporary Cognitive Ability Test.

TRAVEL REQUIREMENTS
This position typically does not require any travel.

DISCLAIMER
The information contained in this job description is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Agreement to complete all post-hire required training.

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