Membership Lead

3 weeks ago

Katy, United States YMCA OF GREATER HOUSTON Full time

**Position Summary**:
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. Clearly articulates our commitment to youth development, healthy living and social responsibility.

**Essential Functions**:

- Promotes and incorporates the YMCA five core values into all activities.
- Answers inquiries and provides information on YMCA membership and programs.
- Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
- Builds relationships with members; helps members connect with one another and the YMCA.
- Responds to and resolves members concerns.
- Registers members and participants in classes and programs.
- Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
- Administrative duties delegated from the Member Services Director.
- Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.
- Reports suspicious and inappropriate behaviors and policy violations.
- Follows mandated abuse and incident reporting requirements.
- Meets timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.
- Attends staff meetings and trainings as required.

**YMCA Culture & Cause Expectations**

Our mission and core values are brought to life by our culture. It’s who are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. As a cause driven leader you are expected to be:
Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.

Nurturing-To care for, support, and help develop through encouragement.

Hopeful-Take an optimistic or positive view of future outcomes.

Determined-To devote full strength and concentrated attention to the cause.

Genuine-To be honest and open in relationships with others.

**YMCA Competencies (Leader)**:

- Mission Advancement_:_ Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
- Collaboration:_ Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
- Operational Effectiveness_:_ Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
- Personal Growth_:_ Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

**Qualifications**:

- Certifications required within 30 days of hire: CPR/AED, and First Aid.
- Excellent interpersonal and problem solving skills.
- Ability to connect with people of diverse backgrounds.
- Previous customer service, sales or related experience.
- Basic knowledge of computers.

**QUALIFICATIONS **To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**LANGUAGE SKILLS**

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

**MATHEMATICAL SKILLS**

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

**REASONING ABILITY**

**PHYSICAL DEMANDS **The physical

  • Lead Wellness Coordinator/Assistant Studio Manager

    3 hours ago

    Katy, United States Icebox Cryotherapy Fulshear Full time

    Job DescriptionJob DescriptionIcebox Studios is an upscale athletic & wellness spa specializing in innovative cold therapy. We are currently seeking a qualified Assistant Studio Manager who is keen on driving sales and service excellence for our Midtown location. As an Assistant Studio Manager, you will be responsible for providing leadership and daily...

  • Sales Manager Location:

    1 week ago

    Katy, United States texansfit.com Full time

    Sales Manager Katy, TX **JOB TITLE:** Sales Manager **COMPANY:** Texans Fit **DIRECTLY REPORTS TO:** General Manager **DEPARTMENT:** Management Team/Sales Texans Fit Job Descriptions and Service Standards work together to provide team members with a clear understanding of their job responsibilities and service expectations. Together they form the basis from...

  • Member Advocate Team Lead

    7 days ago

    Katy, United States Members Choice Credit Union Full time

    General Job Description The Member Advocate Team Lead is responsible for providing excellent member service and accurate processing of financial transactions, resolve issues and answer questions for members and associates; to identify and suggest financial services that would fit our member’s financial needs. Provide supervisory duties and assist manager...

  • Lead Clinician ORR

    1 day ago

    Katy, Texas, United States Upbring Full time

    OverviewAbout Upbring At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can't speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness. About our Children's SheltersMany...

  • Lead Clinician ORR

    2 days ago

    Katy, United States Upbring Full time

    Overview About Upbring  At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can’t speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness. About our Children's...

  • Studio Manager

    1 month ago

    Katy, United States Icebox Cryotherapy Fulshear Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceTraining & development Icebox Studios is looking for full-time Studio Managers. Icebox is an upscale athletic and therapeutic spa specializing in innovative cold therapy. We work with clients who are looking for athletic recovery, wellness, natural pain management, and beauty using cold...

  • Overnight Member Services Representative

    2 days ago

    Katy, United States Houston Fitness Partners Full time

    Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,000 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the "Judgment Free Zone." Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness....

  • Clinic Director

    1 week ago

    Katy, United States 100% Chiropractic of Katy, TX Full time

    **Benefits** - Health and wealth plans. - Great work-life balance. - Paid time off. - Ongoing training. - Malpractice covered. - Annual CE credit allowance. - Quarterly paid company trip for corporate conventions. **Requirements**: - 100% Chiropractic_ in Katy is looking for an experienced Doctor of Chiropractic [D.C.], with thorough proficiency at...

  • Clinic Director

    3 days ago

    Katy, United States 100% Chiropractic of Katy, TX Full time

    **Benefits** - Health and wealth plans. - Great work-life balance. - Paid time off. - Continuous training. - Malpractice covered. - Annual CE credit allowance. - Quarterly paid company trip for corporate conventions. **Requirements**: - 100% Chiropractic_ in Katy is looking for an experienced Doctor of Chiropractic [D.C.], with proficiency at promoting and...

  • Billingual Spanish

    2 days ago

    Katy, United States The DRIPBaR - Cinco Ranch in Katy, Texas at Stableside at Falcon Landing Full time

    Job DescriptionJob DescriptionAre you passionate about health and wellness? Do you thrive in a dynamic environment where you can make a positive impact on people's lives every day? If so, we invite you to consider joining our team at The DRIPBaR. Be part of a wellness-focused environment where you can make a positive impact on people's lives every...

  • Shift Leader

    5 hours ago

    Katy, United States Whitewater Express Car Wash Full time

    Job DescriptionJob Description   *Applicants must be 18 years or older to be considered for this role, due to working in heavy machinery zones.*Come Work Where Leaders are Grown!Join Our Team to Fast-Track Your Career!  At WhiteWater Express, we're more than just a car wash; we're a family built on respect, communication, and a passion for...

  • Shift Leader

    4 hours ago

    Katy, United States Whitewater Express Car Wash Full time

    Job DescriptionJob Description   *Applicants must be 18 years or older to be considered for this role, due to working in heavy machinery zones.*Come Work Where Leaders are Grown!Join Our Team to Fast-Track Your Career!  At WhiteWater Express, we're more than just a car wash; we're a family built on respect, communication, and a passion for...

  • Shift Leader

    4 hours ago

    Katy, United States Whitewater Express Car Wash Full time

    Job DescriptionJob Description   *Applicants must be 18 years or older to be considered for this role, due to working in heavy machinery zones.*Come Work Where Leaders are Grown!Join Our Team to Fast-Track Your Career!  At WhiteWater Express, we're more than just a car wash; we're a family built on respect, communication, and a passion for...

  • Community Manager

    1 month ago

    Katy, United States RPM Living Full time

    Overview: Looking for something different? We ARE that something different at RPM Living. Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus... we show you the way to success. The position: The...

  • Assistant Manager

    1 hour ago

    Katy, United States Whitewater Express Car Wash Full time

    Job DescriptionJob Description  *Applicants must be 18 years or older to be considered for this role, due to working in heavy machinery zones.*Come Work Where Leaders are Grown!Join Our Team to Fast-Track Your Career!  At WhiteWater Express, we're more than just a car wash; we're a family built on respect, communication, and a passion for people....

  • General Manager

    3 hours ago

    Katy, United States Whitewater Express Car Wash Full time

    Job DescriptionJob Description  *Applicants must be 18 years or older to be considered for this role, due to working in heavy machinery zones.*Come Work Where Leaders are Grown!Join Our Team to Fast-Track Your Career!  At WhiteWater Express, we're more than just a car wash; we're a family built on respect, communication, and a passion for people....

  • Assistant Manager

    6 hours ago

    Katy, United States Whitewater Express Car Wash Full time

    Job DescriptionJob Description  *Applicants must be 18 years or older to be considered for this role, due to working in heavy machinery zones.*Come Work Where Leaders are Grown!Join Our Team to Fast-Track Your Career!  At WhiteWater Express, we're more than just a car wash; we're a family built on respect, communication, and a passion for people....

  • Car Wash Attendant

    1 day ago

    Katy, United States Whitewater Express Car Wash Full time

    Job DescriptionJob Description  *Applicants must be 18 years or older to be considered for this role, due to working in heavy machinery zones.*Come Work Where Leaders are Grown!Join Our Team to Fast-Track Your Career!  At WhiteWater Express, we're more than just a car wash; we're a family built on respect, communication, and a passion for people....

  • Car Wash Attendant

    2 days ago

    Katy, United States Whitewater Express Car Wash Full time

    Job DescriptionJob Description  *Applicants must be 18 years or older to be considered for this role, due to working in heavy machinery zones.*Come Work Where Leaders are Grown!Join Our Team to Fast-Track Your Career!  At WhiteWater Express, we're more than just a car wash; we're a family built on respect, communication, and a passion for people....

  • Car Wash Attendant

    1 day ago

    Katy, United States Whitewater Express Car Wash Full time

    Job DescriptionJob Description  *Applicants must be 18 years or older to be considered for this role, due to working in heavy machinery zones.*Come Work Where Leaders are Grown!Join Our Team to Fast-Track Your Career!  At WhiteWater Express, we're more than just a car wash; we're a family built on respect, communication, and a passion for people....