Room Service Delivery Attendant

2 weeks ago

Tucson, United States Loews Hotels & Co. Full time

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Job Specific

Room Service:

- Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required
- Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements
- Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
- Delivers Room Service Orders to guestroom in a timely manner
- Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner
- Obtains proper charge authorization or payment for orders delivered
- Completes all necessary paperwork accurately and legibly
- Picks up soiled Room Service trays and carts from guestrooms and corridors as needed
- Cleans and maintains Room Service area and equipment
- Delivers amenities to guestrooms

Refreshment Pantry:

- Inventories guest room Refreshment Pantries to determine consumption by guest
- Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account
- Replenishes Refreshment Pantry items consumed
- Inspect Refreshment Pantry contents and maintains freshness of product
- Cleans and maintains refreshment pantry appearance to established standards
- Removes consumed amenity items and/or Room Service trays from guest rooms
- Completes DND/No Service, inventory and in-house guest list paperwork and reports
- Communicates discrepancies regarding Refreshment Pantry usage to Captain
- Restocks and rotates Refreshment Pantry attendant cart supplies

Guest Valet:

- Retrieves orders for processing of guest valet from guest rooms according to hotel policy
- Verifies accuracy and completeness of information on valet ticket received from guest
- Completes necessary log entries to record receipt of guest valet order
- Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner
- Organizes cleaned and processed guest valet orders for return to guest
- Inspects and verifies completeness of valet order being returned to guest
- Returns completed valet orders to guest room according to established hotel procedure
- Completes required log entry to document return of guest valet order to room
- Files valet reports appropriately for documentation and review as necessary

General:

- Completes required set up / preparation, at beginning of shift
- Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor
- Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
- Performs delivery, placement and any required set up of amenities and/or equipment requested by guest
- Completes assigned closing duties at end of shift
- Other duties as assigned

General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards

**Qualifications**:

- High School diploma or equivalent
- One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation
- Thorough knowledge of quality food service techniques and standards
- Exceptional guest service attitude and abilities
- Ability to lift and carry food service trays weighting 35+ pounds
- Ability to work flexible schedule to include weekends and holidays

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