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Patient Care Coordinator

1 month ago

Marietta, United States Georgia Chiropractic Neurology Center Full time

Georgia Chiropractic Neurology Center is an outpatient rehabilitation clinic that prioritizes a unique and customized experience for their patients. Board certified chiropractic neurologists provide innovative solutions and an empathetic approach - focusing on spending time with patients and identifying the root of their long-standing issues. Our 7 doctors strive to create a family atmosphere amongst our staff and patients, whether they be a teacher or professional athlete. Concussions, vertigo, chronic pain, dysautonomia / POTs, stress / anxiety, and other neurologically based health problems are extremely challenging. Anyone who lives with these conditions can tell you that they can completely interrupt your way of life. These are the people who we serve. As Patient Care Coordinator, you will extend a caring, empathic ear and white glove customer service to these families traveling from across Georgia, the US, or other countries.

**Responsibilities**:

- Greet & register patients with exceptional warmth and professionalism
- Manage reception area and duties (answer phones, payment collection, patient refreshment center, tidy client-facing areas)
- Patient/clinician schedule management
- Receive, send, and process patient records under HIPAA compliant regulations
- Professionally handle outbound and inbound phone calls from patients, potential patients and their family members, other healthcare providers and community members
- Professionally represent the company and brand to outside healthcare practitioners and other contacts through all forms of communication, both in person and digitally
- Making patients comfortable as you set them up on passive therapies
- Assist doctors with administrative tasks
- Weekly projections and reporting
- Running diagnostic testing
- Tracking patient flow
- Scribing for doctors where needed
- Other duties as assigned

**Requirements**:

- High school diploma or GED required
- At least two years of experience in an office environment preferred
- Enjoys interacting with clients and their families
- Must be patient-focused, emotionally aware, and willing to listen and correspond with an empathetic tone
- Ability to problem solve, multitask and work independently in a fast paced environment
- Excellent written and verbal communication skills over the phone and computer required
- Proficiency with Google Suite/Microsoft Office/Excel
- Eagerness to learn
- Commitment to the team goals and our patients’ satisfaction

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount
- Paid time off

Schedule:

- Monday to Friday

Work setting:

- In-person
- Outpatient
- Private practice
- Rehabilitation center

Application Question(s):

- What are the most difficult challenges you've faced with customer service?
- What is it about our practice that encouraged you to apply?

**Experience**:

- Customer service: 2 years (preferred)

Ability to Commute:

- Marietta, GA 30067 (required)

Ability to Relocate:

- Marietta, GA 30067: Relocate before starting work (required)

Work Location: In person

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