Drive Thru Traffic Manager

Work within the leadership teams in pursuit of excellence in FOH & Drive Thru Operations. Specifically this role is an ambassador, leader and critical component in ensuring success in the following areas:

- Drive Thru Operations
- Leadership and People Development of Drive Thru team
- Vision and Service Model compliance throughout all areas of oversight.

**General Responsibilities**:

- Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
- Maintain vision alignment with the Operator and the leadership team
- Ensure stewardship systems are taking place throughout the restaurant
- Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.
- Support the Director Front of the House - Drive Thru Operations & Hospitality team during hiring process, completing resume screening, interviews and reference checks as necessary.
- Oversee speed of service and completion of goals.
- Create, lead and implement systems that will be the standard for Drive Thru innovation and high performance teams throughout the restaurant.
- Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.

**Skills**:

- Strategic thinker, Goal-oriented, Tech-savvy
- Great communicator both in handling difficult situations and a diverse team.
- Mature, dependable and results-oriented
- Ability to work in a team environment
- Very detailed oriented & keenly observant
- Professional marketing or communications experience
- Maintains a number of business and professional community contacts
- Self-starter, creative and flexible
- Good business sense, achiever
- Strong project/time management skills
- Proven history of consistently performing at a high level
- Unquestionable integrity and represents Chick-fil-A well
- Passionate about building relationships with clients
- Servant spirit with strong sense of stewardship

**Specific Experience**:

- Required: High School Diploma or equivalent
- Required: Strong analytical and problem solving skills

**Preferred qualifications**:

- Logistics Experience
- Experience as a leader of 30 + Employees
- This person must be skilled in time management.
- This person must be self-directed and highly organized.
- This person must master all knowledge and skills of every position in the Restaurant

**Responsibilities**
- Work within the leadership teams in pursuit of excellence in FOH & Drive Thru Operations
- Specifically this role is an ambassador, leader and critical component in ensuring success in the following areas:

- Drive Through Operations
- Leadership and People Development of Drive Thru team
- Vision and Service Model compliance throughout all areas of oversight
- Develop a restaurant culture of growth minded team members and leaders
- A culture of product knowledge, stewardship, excitement and generosity
- Incorporate this into training, ongoing development, communications and everyday culture
- Maintain vision alignment with the Operator and the leadership team
- Ensure stewardship systems are taking place throughout the restaurant
- Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business
- Support the Director Front of the House - Drive Thru Operations & Hospitality team during hiring process, completing resume screening, interviews and reference checks as necessary
- Oversee speed of service and completion of goals
- Create, lead and implement systems that will be the standard for Drive Thru innovation and high performance teams throughout the restaurant
- Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures

**REQUIREMENTS**:
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.