Medical Receptionist

**Job Supervisory Responsibilities**: None

**Reports to**:Providers and Executive Administrator

**General Summary**:A nonexempt position responsible for performing a variety of clerical duties for office and physicians.

**Education**:High school diploma or general equivalency diploma (GED). Diploma as a medical administrative assistant from an accredited medical vocational course preferred.

**Experience**:Minimum two years of administrative assistant experience in a medical office setting.

**Other Requirements**:Medical administrative specialist certification preferred from American Medical Technologists.

**Performance Requirements**:

- Knowledge:_

■ Knowledge of medical terminology and office procedures.

■ Knowledge of grammar, spelling, and punctuation.

■ Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
- Skills:_

■ Skill in operating office equipment.

■ Skill in organizational matters, including time management, prioritization, multitasking, and problem-solving.
- Abilities:_

■ Ability to read, understand, and follow oral and written instructions.

■ Ability to sort and file materials correctly using alphabetic or numeric systems.

■ Ability to communicate clearly and concisely.
- Ability to establish and maintain effective working relationships with patients, physicians and other clinical staff, and the public.

Essential Job Responsibilities:
■ Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.

■ Greets patients and assists them as appropriate.

■ Explains financial requirements to the patients or responsible parties and collects copays as required.

■ Answers telephone, screens calls, takes messages, and provides information.

■ Prepares and processes correspondence.

■ Obtains, verifies, and updates patient information, including insurance coverage, and provides support services to patients and medical staff.

■ Requests, locates, sends, and receives patient medical records.

■ Schedules appointments for patients either by phone when they call in or in person after an office visit. If medical practice offers after-hours/one-day appointments, schedules these appointments following urgent/emergency protocols as in the case of a sick child, which may mean scheduling the patient with a physician or nurse practitioner other than their primary physician.

■ Uses manual/computerized system to match physician/clinician availability with patient's preferences in terms of date and time.

■ Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Provides daily schedules to physicians/clinicians or medical assistants prior to each day's visits. Copies also made available to the receptionist/registration clerk and others as needed.

■ Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
- Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with appointment manager about any system problems.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Attends meetings, takes and distributes minutes.
- Maintains files and assists in establishing office systems.
- Orders office and clinical supplies when requested. Assists in the care and maintenance of office equipment.
- Performs other duties as assigned.
- Assists clinical staff in placing patients in rooms and cleaning rooms when vacated.

**Equipment Operated**:Office machinery including computers, fax, dictating machine, calculator, and photocopier.

**Work Environment**:Work performed in office environment. Involves frequent contact with staff and patients.

**Mental/Physical Requirements**:Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Healthcare setting:

- Clinic

Medical specialties:

- Primary Care

Schedule:

- Day shift
- Monday to Friday
- Rotating weekends

Application Question(s):

- What are your Salary Requirements?

Work Location: In person