Operations Manager

4 weeks ago

Annapolis, United States Acorn Health Full time

Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work courageously and with accountability to focus on the individuality of each child, collaborate with client families, and generate permanence in client outcomes. We strive to hire and to invest in our greatest asset - our employees, who are the heart of Acorn Health.

Acorn Health is a standard-setting family of ABA treatment providers. We believe the best employees want to work with companies who share their beliefs, and that is true for families who entrust us with children they love. Every day and every interaction, we strive to demonstrate our Five Core Values.

**Vision & Mission**

Acorn Health is driving autism therapy forward with our careful combination of ABA best practices and our pioneering next practices. Acorn Health is a standard-setting family of ABA treatment providers. We believe the best employees want to work with companies who share their beliefs, and that is true for families who entrust us with children they love. Every day and every interaction, we strive to demonstrate our Five Core Values**.**
- **Authenticity**:We present our true, consistent selves. Everyone hungers for genuine connections.
- **Accountability**:We keep our promises, and can be trusted with the life and future of a child.
- **Teamwork**:The best outcomes are produced by people who collaborate with enthusiasm.
- **Growth**: We know the needs of children and their families are unique and ever-changing.
- **Hustle**: In autism care and treatment, time is always of the essence. We do things now.

**Job Summary**:
Center Operators manage the day-to-day operations of our center, ensuring our families are receiving high quality care and our staff are experience a high-quality employment experience. This role requires a proactive individual with strong organizational skills and the ability to handle multiple tasks efficiently.

**Duties/Responsibilities**:

- Oversee the daily operations of the center, including opening and closing procedures, staff scheduling, and facility maintenance.
- Ensure the center and therapy equipment is in working order and comply with safety regulations.
- Ensure compliance with health and safety regulations, including sanitation standards and emergency procedures.
- Conduct regular inspections of the facility to identify and address any safety hazards or maintenance issues.
- Manage inventory levels for supplies and equipment, replenishing as needed.
- Handle client inquiries, grievances, and requests in a professional and timely manner.
- Monitor client satisfaction levels and implement improvements as needed in partnership with the Lead BCBA.
- Drive the execution of the center's annual budget targets and growth initiatives. Achieve related KPI's determined by the Regional Director of Operations.
- Review center's financial performance with regional director of operations weekly.
- Hire, on-board, and monitor the performance of Registered Behavior Technicians.
- Work in partnership with the Lead BCBA to provide ongoing coaching and performance feedback to staff members to ensure high-quality service delivery.
- Develop and implement staff schedules to ensure adequate coverage during operating hours.
- Monitor client adherence to scheduled treatment hours in accordance with our parent participation agreement and actioning if hours do not meet clinical recommendation.
- Monitor staff adherence to scheduled sessions and actioning if employee is in violation of attendance policy.
- Handle sensitive employee relations issues with integrity, either individually or with the assistance of Human Resources.
- Coordinate and facilitate weekly and monthly staff meetings to ensure appropriate dissemination of information to staff and promote staff engagement.
- Coordinate and promote center programs, events, and activities. This may include local outreach, conferences, and community-based events.
- Maintain accurate records of center activities, including expenses.
- Communicate with Acorn Health administrative teams including Admissions, Payroll, Finance, Billing and Human Resources to assist in staff and client records management and payer relationships.
- Comply with the Acorn Health Code of Ethics, Corporate Compliance Program, HIPAA regulations, policies and procedures, and all other regulations, laws, and other guidance relevant to the position.
- Perform other duties as assigned.

**Knowledge, Skills & Abilities**:

- Strong leadership and communication skills.
- Excellent customer service and interpersonal abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of facility management and maintenance practices.
- Must have a flexible schedule and be able to work irregular hours when nece

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