Spa Attendant/receptionist

4 weeks ago

Easton, United States Skinterest Skin Care Boutique Full time

We are searching for an individual looking to join a collaborative and supportive team who is ready to learn, grow, and provide exceptional customer service
- Our mission is to provide more than just a spa service, but an authentic holistic experience. We create an oasis to escape the pressures and distractions of the world to create better balance and harmony in our communities’ lives._

Skinterest has been named Best of the Lehigh Valley for over a decade in many categories. We are most known for our holistic, peaceful, and welcoming experience. The dual role of our Spa Attendant/Receptionist is just as important as the role of our therapists. As the Receptionist, you are the face of our business, the first voice our clients will hear, and the finishing touch at the end of every glorious service. As a Spa Attendant, you are the backbone of the company, ensuring the behind-the-scenes is running smoothly and efficiently.

Job duties include:
Ensuring a smooth process and consistent customer service for all clients, including:

- Warmly welcoming clients
- Checking clients in for their appointment
- Providing consent forms, as needed
- Communicating with therapists regarding their clients
- Walking clients to the Tranquility Wing
- Checking clients out efficiently and rebooking their next appointment

Answering a high volume of phone calls that may be regarding:

- Scheduling or rescheduling client appointments
- Clients inquiring about the services we offer
- Outgoing calls
- Daily client confirmation calls for next day appointments
- Gift card sales
- Calling clients to adjust their appointment time or day
- Front desk organization
- Restocking and organizing product shelves
- Detailed cleaning of the spa and bathrooms and employee spaces (ex: sweeping, swiffering, windows and doors, and more)
- Laundry, includes washing, drying, and neatly folding
- Attending to clients in the Tranquility Wing
- Opening the spa and preparing the spa for success
- Closing the spa up to standard

We take pride in offering an exceptional work environment.
- **Please note that this is solely a Front Desk/Spa Attendant role. In time, there may be opportunities for growth within the business but this is not guaranteed. **_

**Job Types**: Part-time, Full-time

**Salary**: $15 per hour

**Benefits**:

- Employee discounts.
- 20% off services for part time employees.
- 60% off services for full time employees.
- 50% off nearly all products.
- 20% Friends and Family discount for 3 of your friends or family.
- One free Quickie Facial and Brow Correcting per month.
- Flexible schedule - you will have set shifts but are able to switch with other team members as needed.
- One 30-minute paid break per shift.
- PTO days offered after 30 days of employment.
- Extensive training dedicated to helping you achieve excellent customer service, a deep dive into the spa’s software system, and hands-on on-site training.
- Spend monthly one on one time with your leadership team to develop your character and skills, personally and professionally, to use here and beyond.
- Monthly continued education with your leadership team.
- Quarterly team building experiences and offsite holiday parties.

**Job Types**: Full-time, Part-time

Pay: $15.00 per hour

**Benefits**:

- Employee discount
- Paid time off

Shift:

- Day shift
- Morning shift
- Night shift

Weekly day range:

- Every weekend
- Monday to Friday
- Rotating weekends

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Administrative Assistants & Receptionists: 1 year (preferred)
- Customer service: 2 years (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (preferred)

Work Location: In person

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