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Dispensary Associate-part Time

4 months ago

Halethorpe, United States Trulieve Full time

**_“Trulieve Grows One Patient at a Time”_**

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve If you have a desire to help others in need through your efforts, this may be the role for you

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

**Requisition ID**: 9788

**Remote Work Available**: No

**Job Title**: Dispensary Associate

**Department**: Retail

**Reports To**: General Manager

**FLSA Status**: Regular Non-Exempt

**Location**: TBD

**ROLE SUMMARY**:
The Dispensary Associate is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function of a Dispensary Associate is to facilitate a customer’s purchase per State regulations, while providing an exceptional customer experience.

**KEY DUTIES AND RESPONSIBILITIES**:
**Patient Consultant**:

- Provide exceptional customer service to customers, guests, and coworkers
- Provide empathy and compassion to patients
- Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
- Assist Assistant Managers and Shift Supervisors with returns in accordance with company policy
- Prepare and process patient orders in a timely and efficient manor
- Follow Trulieve Policies and Procedures
- Work directly with the LOD/Reception to enhance the customer experience.
- Assist customer with any product or device issues.
- Work with leadership and management to find solutions to customer issues.
- Document customer issues and concerns on the customer’s profile
- Maintain a clean and well-stocked workstation throughout the shift
- Any other task(s) as assigned by Management

Employees MAY be required to perform additional team tasks on an as needed basis. Please let us know if there are any issues performing additional duties within some of the crossover job descriptions below.

**Additional Responsibilities as Delivery Associate**:

- Verify products on the manifests match the products in each delivery before leaving the facility.
- Communicate clearly to the customer, deliver product on time and safely.
- Maintain records for each delivery in accordance with state and federal law, as well as company policy.
- Process orders in the POS system and complete dispensation during each delivery.
- Keep cash and products securely locked in the green bins stored in the trunk of the vehicle.
- Inspect and maintain the delivery vehicles and all related equipment, putting in repair requests with management as necessary to maintain safe operation.
- Relay customer feedback, including concerns, complaints, damaged deliveries, returns, and competitive knowledge whenever it is presented.
- Monitor and evaluate safe work practices and maintain a safe work environment
- Represent and uphold TruValues while facilitating in store-to-store transfers, patient deliveries, and service requests.
- Must possess a valid driver’s license and a clear driving record
- Any other task(s) as assigned by Management

**Additional Responsibilities as TruHost**:

- Follow Waitly guidelines and TruService Plan
- Provide excellent customer service by displaying welcoming behaviors
- Interact with customers waiting in lobby
- Charge iPads at the end of the shift
- Clear the wait list of any left-over customer names at the end of the shift.
- Confirm the Waitly notification texts are accurate.
- Assist with cleanliness of the lobby and showroom
- Any other task(s) as assigned by Management

**Additional Responsibilities as Reception**:

- Follow Waitly guidelines and TruService Plan
- Keep all office supplies in the reception desk stocked and organized
- Notify the appropriate person when more supplies are needed before they run out
- Ensure the lobby television is on and functioning properly
- Receive all shipments and mail. Notify leadership or management upon receiving them
- Keep mini fridge stocked with water
- Verify the customer’s information is accurate and up to date with the customer
- Notify leadership or management when non-company personal has arrived to complete assigned tasks and sign them in as a visitor
- Any other task(s) as assigned b