Customer Service Representative

3 days ago


Fort Myers, United States Home-Tech Full time

**Employee-owned Home-Tech** is seeking a customer service representative with _exceptional _interpersonal skills who is both organized and dependable.

If that's you, we would love to have you join our team Customer service experience is required.

We provide high-quality service for residential appliances and A/C in Lee, Collier, Charlotte, Sarasota, and Manatee Counties.

This individual would be responsible for assisting customers with questions and scheduling service.

To our employees, we provide a great environment and great benefits, including competitive pay, health insurance, 401k matching, PTO, a path to being an employee-owner, and more

We heavily promote from within the company, meaning great career development potential for you We are a family & community-oriented company that encourages our employees to grow right along with Home-Tech.
- Starting pay $16 -$18 an hour. Pay is based on experience.
- Monday through Friday 8am - 5pm

**Responsibilities**:

- Handle a large volume of incoming calls
- Identify and assist customers’ needs
- Follow communication procedures, guidelines and policies
- Handle customer concerns, provide appropriate suggestions and solutions, and follow-up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures

**Requirements**:

- Excellent communication, presentation, and active listening skills
- Ability to adapt/respond to customers in a friendly and helpful manner
- Ability to multi-task, prioritize, and manage time effectively
- Proven customer support experience or experience as a client service representative

**Employee Benefits and HR Services**
- Stock - EMPLOYEE OWNERSHIP
- Medical, Dental, Vision, Hospitalization, Life, and Disability Insurance
- PAID Holidays
- PAID Vacation
- 401(k) with Employer Match
- Voluntary Benefits
- Employee Assistance Program
- Health Savings Accounts
- Flexible Spending Account

**About Home-Tech**:

- Employee-owned
- Established in 1981
- Leader in air conditioning and appliance repair, sales, installation, plumbing & electrical, and Service Agreements
- Offers outstanding, concierge-type customer service
- Highly popular Service Agreement membership program
- Member Appliance Centers in Fort Myers and Bradenton near Lakewood Ranch
- Servicing Lee, Collier, Charlotte, Sarasota & Manatee Counties

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Experience**:

- Customer service: 3 years (required)

**Language**:

- English (required)

Ability to Relocate:

- Fort Myers, FL: Relocate before starting work (required)

Work Location: In person



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