Direct Customer Service Representative

2 weeks ago

Chula Vista, United States Vivid Milennial Inc Full time

**Direct Customer Service Representative Responsibilities**:

- Attend daily retail events to educate customers on the home improvement program and services offered by our clients, ensuring a clear understanding of available options.
- Work directly with customers to enroll them in home improvement services and address any questions or concerns they may have.
- Coordinate and schedule appointments for customers to speak with designated top sales managers, facilitating a seamless transition from enrollment to further discussions.
- Maintain brand recognition for our clients by fostering a positive and consistent image at our retail events.
- Meet and exceed enrollment targets and performance metrics through proactive outreach strategies such as directly engaging with customers.
- Maintain accurate and detailed records of customer interactions, ensuring all information is up-to-date and accessible for future reference.

**Direct Customer Service Representative Requirements**:

- High school diploma or equivalent.
- Prior experience in a client-facing or customer enrollment role is preferred but optional.
- Proven track record of success in collaborative team settings, whether through sports teams, clubs, or previous employment experiences.
- Interest in home improvement projects and creating memorable customer experiences.
- Reliable transportation and the ability to travel to local retail events.

**Why Work With Us**:

- **Competitive Hourly Pay**:Enjoy a competitive and rewarding hourly wage along with commission bonuses that reflect your skills and dedication.
- **On-the-Job Training**: Benefit from our paid training program, which provides personalized mentorship from senior team members and equips you with the knowledge and skills necessary to excel as a Customer Enrollment Representative.
- **Travel Opportunities**: Travel to different retail locations daily and represent our clients in diverse locations, and expand your horizons with our annual company-sponsored trips and conferences.
- **Team Collaboration**: Work alongside peers and senior management in a supportive environment where each team member is encouraged to share ideas and contribute to our company’s success.
- **Customer Interaction**: Thrive in a role where you not only engage with customers but you make their day by helping them reach their home improvement goals

Pay: $800.00 - $1,200.00 per week

**Benefits**:

- 401(k)

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Ability to Commute:

- Chula Vista, CA (preferred)

Work Location: In person

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