Front Desk Associate

4 weeks ago

Bakersfield, United States Holiday Inn Express and Suites Bakersfield Central Full time

Qualifications
*
- High school or equivalent (preferred)
- Hotel Experience: 1 year (required)
- Front Desk: 1 year (required)
- Night Shift (preferred)
- Overnight Shift (preferred)
- US work authorization (preferred)

Full Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Visual Matrix and KABA Key pms
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills

Pay: per hour Depends on Experience

Schedule:

- 8 hour shift
- Night shift
- Weekends a must

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel Experience: 1 year (preferred)
- Front Desk: 1 year (preferred)

Shift Availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location:

- One location

Communication method(s) used:

- Phone
- In person

This Job Is Ideal for Someone Who Is:

- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Autonomous/Independent -- enjoys working with little direction
- High stress tolerance -- thrives in a high-pressure environment

This Job Is:

- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma

Work Remotely:

- No

Pay: From $16.50 per hour

Schedule:

- 8 hour shift
- Every weekend
- Holidays
- Night shift
- Overnight shift
- Overtime

Work setting:

- In-person

Application Question(s):

- Weekend Availability Required

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Front Desk: 1 year (required)
- Hotel Experience: 1 year (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Ability to Relocate:

- Bakersfield, CA 93308: Relocate before starting work (required)

Work Location: In person

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