Homeless Outreach Case Manager

2 weeks ago

Sacramento, United States Hope Cooperative (aka TLCS, Inc.) Full time

Are you a motivated individual with a passion for supporting others and making a difference in the community? Hope Cooperative is a nonprofit that moves people from a life of instability by providing permanent supportive housing, mental health services, substance-use rehabilitation, and life skills. We are growing expanding and hiring, and offering a **sign-on bonus**

We are looking for dynamic, committed individuals to join our team. If you want to be part of the solution to solving homelessness in our community, we are looking for your talent and expertise as we transform and empower the lives of people with mental illness by supporting independence and preventing homelessness.

**Title**: Case Manager

**Program(s) and Location**: Homeless Outreach Program (HOP) (Sacramento, CA)

**Schedule**: Full-time non-exempt, 40 hours/week, Monday
- Friday 8:00am-4:30pm and may require working some evenings and weekend schedules

**Pay rate**:$23.99/hour, depending on years of experience and education

- 21 PTO days per year (4 weeks & 1 day)
- 26 PTO days after the 5th year (5 weeks & 1 day)
- 6 days paid sick time
- 10 paid holidays
- 1 Personal Day
- Leadership Development
- Reimbursements
- Loan Forgiveness
- Employer-paid health insurance for employees and children
- Flexible Spending Account
- 401k match
- Employee Assistance Program
- Regular hourly wage step scale increases
- Flexible start/end times for some positions
- iPhone with unlimited data for personal/professional use and laptop for some positions
- Clinical Supervision towards licensure (for certain positions and upon approval)
- CEU days for certain positions
- Free CEUs for certain positions
- Annual BBQ and staff appreciation awards
- Annual Gift Card Program
- Referral Bonuses
- Transfer Sick Time Hours to PTO Hours
- PTO Cash Out
- Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more.

**Position Description**:
Under the direct supervision of the individual designated on the agency Organizational Chart the **Case Manager **works as part of a team to provide and coordinate services and resources for clients who are at intake are experiencing homelessness. The goal of the Case Manager is to provide referrals, crisis intervention, support and encouragement to enable the client to access and use services that prevent hospitalization and incarceration, and help the client gain access and linkage to housing resources to improve quality of life. This position, in limited capacities assist clients access the care and attention needed to enable them to learn better coping skills, independent living skills, and techniques to empower clients with recovery, a sense of responsibility, and independence.

**Essential Duties and Responsibilities**: (includes the following; other duties may be assigned)
1. Work independently in the field under direct supervision of management.

2. Review and support referrals provided by approved internal and external sources.

3. Support individuals with active listening, demonstration of empathy and carry a message of hope and recovery.

4. Observe, assess, intervene and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues.

5. Provide positive public relations, community referrals, information and support by linking clients to needed resources; advocate with and on behalf of clients and significant support persons the clients have identified.

6. Accurately complete all necessary forms, reports and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, HMIS).

7. Facilitate planning of social, cultural, educational, supportive and recreational group activities, when applicable.

8. Support daily milieu at Outreach and Engagement Center when applicable.

9. Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.

10. Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the Agency HIPAA Manual

11. Transport clients as needed.

**Education and/or Experience**:

- Ability to work with individuals who have a mental health. Experience is highly desirable.
- Experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable.
- Knowledge of 12-Step Programs and/or personal experience with substance abuse recovery is highly desirable.
- Lived experience as being unhoused or a mental health consumer or a family member/loved one of a mental health consumer is desirable.
- Mental health crisis intervention experience is hig

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