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Retail Customer Service Representative

3 months ago

New York, United States Blossom & Ivory Full time

**Join Our Team as a Retail Customer Service Representative at Blossom & Ivory**

**Location**: New York City

**About Us**:
Blossom & Ivory is an esteemed fashion and lifestyle brand nestled in the vibrant heart of New York City. Renowned for our commitment to elegance, quality, and exceptional customer service, our boutique offers a curated selection of fashion-forward apparel, luxurious home decor, and unique lifestyle products. We take pride in providing an inspiring and sophisticated shopping experience for every customer who walks through our doors.

**Position Overview**:
We are currently seeking a passionate individual to join our team as a Retail Customer Service Representative at Blossom & Ivory in New York City. As a Retail Customer Service Representative, you will be the face of our brand, providing unparalleled service and assistance to our valued customers. If you possess excellent communication skills, a genuine passion for helping others, and thrive in a fast-paced retail environment, we would love to hear from you

**Responsibilities**:

- Greet customers warmly as they enter the store, providing a welcoming and personalized experience.
- Assist customers with inquiries, product selection, and purchases, providing detailed information and recommendations.
- Process transactions accurately using our point-of-sale system, handling cash, credit, and debit card payments.
- Address customer concerns and resolve issues promptly and professionally, ensuring a positive shopping experience.
- Maintain the cleanliness and organization of the store, including restocking shelves, organizing displays, and tidying up the checkout area.
- Stay informed about current fashion trends, product updates, and store promotions to provide customers with relevant information and assistance.
- Collaborate with team members to achieve sales targets, promote special promotions, and create a positive and inclusive work environment.

**Qualifications**:

- Previous experience in retail or customer service is preferred but not required.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Strong problem-solving skills and ability to handle challenging situations with patience and empathy.
- Ability to multitask and prioritize tasks effectively in a fast-paced retail environment.
- Basic math skills and proficiency in using cash registers and POS systems.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- High school diploma or equivalent.

**Benefits**:

- Competitive hourly wage with opportunities for performance-based incentives.
- Employee discounts on our exclusive selection of fashion, home decor, and lifestyle products.
- Opportunities for training and professional development to enhance your skills and advance your career within the company.
- Supportive and collaborative work environment with a diverse and inclusive team culture.

**How to Apply**:
Pay: $22.00 - $24.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance

Experience level:

- Under 1 year

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Ability to Commute:

- New York, NY 10012 (preferred)

Work Location: In person