Customer Call Center Team
3 weeks ago
**Be an important part of a growing company**
- **Your career starts here, because your overall success is very important to us**_
Receive expert training and mentorship to grow personally and professionally.
Be heard, contribute ideas, and collaborate with your team to be a part of growing a great company, and positive culture.
Help people in your community, by helping them protect their homes.
Benefits & Perks
- Paid time off
- Paid company holidays
- Insurance Benefits (Medical, Dental, Vison)
- Advancement Opportunities-We want to see you grow & excel
- Mentorship
- Essential industry
Overview
Join our Customer Care / Call Center team, and provide a great first impression to our customers by being their initial point of contact.
Help people by getting them started on the first steps in the home improvement process, assisting people to protect their homes and families.
You will be responsible for answering phone calls, completing outbound phone calls, inside sales opportunities, scheduling appointments, entering data in our CRM software, assisting customers with questions and concerns, completing customer surveys, reaching out to undiscovered customers (cold calling), and other administrative tasks.
Our team is currently seeking someone motivated to learn and excel for our Call Center position. Prior sales or customer service experience is necessary, and a sales mindset even better.
**Requirements**:
- Strong communication skills
- This individual must be honest, trustworthy, enthusiastic, and a great team player
- Must have a positive attitude and a desire to work hard and exceed expectations.
- Must successfully complete a background check
Preferred but not required
- Customer service or phone center experience
- Scheduling and appointment setting experience
- CRM software or other database software experience
**Qualifications**:
**Job Type**: Full Time
Hourly Compensation: $17-$19/Hour based on experience
Insurance Eligible after 90 days: Health, Vision, Dental
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- Under 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
**Experience**:
- Customer service: 1 year (preferred)
Ability to Relocate:
- Fitchburg, MA: Relocate before starting work (required)
Work Location: In person
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