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Veterinary Receptionist

4 months ago

Philadelphia, United States Philadelphia Animal Specialty & Emergency (PASE) Full time

**Philadelphia Animal Specialty and Emergency (PASE) is seeking a Client Services Representative pursuing a position in an exceptional hospital environment fostering continued growth and development. PASE is the manifestation of our project to bring together a cohesive group of clinical staff with the pursuit of not only delivering the highest caliber of patient care and client satisfaction, but also prioritizing job satisfaction. Addressing some of the biggest issues in veterinary medicine, we are growing our vision by promoting a model for sustainability, quality of life, and promotion of innovative and progressive medicine outside the confines of a large corporate system.**

We are seeking a highly motivated, energetic, reliable, hard-working individual with excellent communication, listening and telephone skills to join our team of Client Services Representatives.

**Key Responsibilities**:

- Modify and update systems and procedures wherever needed to better serve clients and patients
- Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner
- Answers telephone calls quickly, efficiently, and in a professional and friendly manner using a multi-line system
- Calm and level emotions during times of stress
- Displaying confidence
- Prepares patient files
- Receives and relays client correspondence and updates client financial records
- Customer service skills, and proven aptitude for client conflict resolution
- Admits patients and handles data entries accurately
- Prepares client invoices for services performed
- Handles payment transactions.
- Ability to work cooperatively and side by side with staff
- Ability to communicate with staff and doctor’s to ensure efficiency in scheduling and phone calls
- Ability to work weekends

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays

Work setting:

- In-person

**Experience**:

- Veterinary receptionist: 1 year (required)

Work Location: In person