IT Support Specialist

2 weeks ago

Providence, United States Beacon Systems Full time

**Position: IT Support Specialist**

**Location: Providence, RI 02908**

**Contract Term: 4 months+**

**Hours / Week: 25**

**Req#129860**

**Qualifications**
- Knowledge of technology, networking, system operations, web and multiple system practices.
- Established background in information technology systems, troubleshooting and support - minimum 2 years of experience.
- Highly organized and enjoys assisting others
- Such alternatives to the above qualifications may be appropriate and acceptable.

**Essential Duties and Responsibilities (other duties may be assigned)**

**Primary Responsibilities to include**:

- Supporting the entire Davies community of users
- Managing the Help Desk ticketing system to ensure accurate and timely response to and closure of tickets.
- Manage the 1:1 Chromebook initiative by streamlining workflow, coordinating warranty repair services, and controlling inventory.
- Assist with hardware issues, desktop computers, Chromebooks, laptops, tablets, printers, etc.
- Maintain accurate technology inventory, tracking and reporting capability
- Assist with any special projects or comprehensive system upgrades.
- Perform other duties assigned by the Director or IT Coordinator.

**Skills Required**:

- Ability to communicate with faculty, staff and students; both written and oral proficiency is required
- Ability to multitask and prioritize projects while maintaining high customer service standards
- Has a working knowledge of common information technologies, systems and office productivity tools
- Collaboration and teamwork

**Physical Demands**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand, walk, bend, sit, and talk or hear.
- Specific vision ability required by this job includes close vision and distance vision.
- Daily use of small and large motor skills applicable to the daily operation of a computer.
- Regularly interacts with staff, the public, and with other workers.
- Regularly and essential to this position, the individual must meet deadlines with time constraints.

**Work Environment**
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work environment consists of classrooms, ramps, and the ability to move throughout the facility, sometimes to other buildings. The noise level in this environment may be loud, depending upon the activity level during the day and the location.

**Education Requirements**
- Bachelor’s Degree in related field is preferred

**Other**

The information contained in this job description is for compliance with the American with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently managing some of the duties of this position and additional duties may be assigned.

**Job Type**: Contract

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 8 years

Schedule:

- 8 hour shift

Work Location: In person

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