Supv Office

Reports to the Director/ Practice Manager of the respective site within BMG. In collaboration with the Director/Practice Manager, is responsible for the effective coordination of all daily operational support functions of the assigned facility and performs duties necessary to maintain a smooth functioning and efficient physician office. Responds to daily operational issues when the Director/Practice Manager is absent or unavailable.
- **MISSION, VALUES and SERVICE GOALS**:

- **MISSION**: We deliver outstanding care, inspire health, and connect with heart.
- **VALUES**: Trust. Respect. Integrity. Compassion.
- **SERVICE GOALS**: Personally connect. Keep everyone informed. Be on their team.

**Assists in the overall operational staffing support functions of the assigned facility by**:

- Maintaining overall responsibility for scheduling of the staff in order to provide adequate coverage for clerical and other support staff.
- Supervising the clerical staff, coordinating patient care, supervising and coordinating the training for all personnel.
- Participating in the compilation of information for employee performance appraisals; also assisting with employee relation matters, such as corrective actions and disciplinary actions.
- Assisting the Director/Practice Manager with interviewing prospective new employees, mid-level providers and physicians; also providing a comprehensive orientation for new employees, mid-level providers and physicians.
- In collaboration with the Director/Practice Manager, developing training and education for the staff, mid-level providers, and physicians; also utilizing other sources.
- Maintaining smooth daily operations in the various clerical pods and clerical support activities; also maintaining public relations.
- Conducting regular unit meetings to keep employees informed of directives, policies and procedures.
- Being responsible for the hiring/selection and (if necessary) termination of employees, under the supervision of the Director/Practice Manager. Also evaluating the performance of the staff (being directly supervised) and recommending, preparing and administering disciplinary actions as needed.

**Assists with maintaining a smooth-functioning and efficient physician office by**:

- Assisting with the development of patient billings, medical records and office activities and monitoring fees and reimbursement.
- Participating in the budget process with the Director/Practice Manager; also assisting with the effective management/control of expenses.
- Ordering, tracking and maintaining an inventory of supplies.
- Assisting with decisions on selecting vendors and purchasing supplies/equipment.
- Reviewing charge posting and coding for accuracy.
- Ensuring that the practice is accurately capturing all necessary patient data and other information to properly bill and collect practice fees.
- Supervising the daily deposits in order to ensure accuracy and timeliness.
- Working closely with the Director/Practice Manager on the accounts payable processes.
- Handling all mail and correspondence.
- Assisting with the identification of maintenance and repair matters (i.e., pertaining to the building and grounds.
- Assisting in monitoring the telephone system.

**Providing seamless operation of the physician office in order to promote ongoing effective customer service by**:

- Collaborating with the Director/Practice Manager on marketing and advertisements for the site.
- Responding immediately to patient concerns and /or complaints; also ensuring that patients are treated in a friendly and highly-effective manner.
- Performing follow-up and ensuring the timely resolution of customer service matters, while seeking assistance from the Director/Practice Manager as necessary.
- Keeping the Director/Practice Manager apprized of all issues which have the potential for a disruption of service.
- Working collaboratively with the Director/Practice Manager to address Physician issues.
- Serving as the communication resource (e.g., disseminating, explaining and interpreting policies/procedures and regulations), especially in the absence of the Director/Practice Manager.

**Plays a key role in the development and maintenance of the physician office's information systems by**:

- Making changes in the Physician appointment scheduling template as necessary.
- Assisting in the development of plans for hardware and software needs.
- Facilitating the timely implementation, education and training of information system changes (e.g. implementation of an employee medical record (EMR) appointment reminder function and lab results communication module).

**Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by**:

- Apprizing the Director/Practice Manager, in a timely manner, of unusual situations requiring additional assistance or support.
- Participating in continuous quality improvement by identifying areas of opportunity and the ini