General Manager

4 weeks ago

Cambridge, United States Blaze Pizza - Massachusetts Full time

**Purpose of Position**:
The General Manager (GM) provides overall leadership through building a team of unmatched talent to deliver excellent product quality and industry-breaking guest service in every interaction; every shift. The GM leads by example in maximizing profitability and business growth through use of brand standards and operations excellence tools to ensure business results are achieved.

**Responsibilities**:

- Demonstrates leadership skills which positively reinforce the Blaze Pizza culture, communicates clearly with collaborative mindset to resolve conflict, problem solve and influence behavior
- Recruit and equip employees to deliver great guest interactions and deliver consistent product quality
- Leads performance conversations and uses coaching practices to develop Managers and Team Members
- Builds a healthy performance management bench of capable Managers and Team Members

**Guest Satisfaction**:

- Ensure local health and safety codes, and company safety and security policies are met
- Control day-to-day operations (scheduling labor, ordering food and supplies, etc.) to successfully support our restaurant in profitability
- Ensures safe restaurant environment conditions are met which puts guest safety as a priority
- Monitors restaurant speed and overall performance to meet performance targets
- Serves as a role model in resolving guest concerns and works to exceed guest service standards
- Monitor root causes of guest dissatisfaction and coach team on feedback and resolution techniques

**Business Acumen, Sales & Profit**:

- Analyzes sales, labor, inventory and other resources on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
- Ensures that facilities and equipment, including maintenance and property are maintained to Blaze Pizza standards; coordinates facility upgrades or equipment replacement with corporate office
- Control Profit & Loss by following cash / security procedures, maintaining inventory, managing labor, reviewing financial statements / reports, and taking action
- Reviews and prioritizes store capital expenditure requests

**Requirements**:

- Positive and energetic self-starter, passion for leadership
- High School diploma
- Basic business math and accounting skills and strong analytical, decision-making skills
- 2-4 years of operations management experience in the QSR, Fast-Casual, or Casual Dining
- Proven skills in employee and guest satisfaction; financial performance
- Basic computer literacy and data analytics knowledge
- Demonstrated track record in the manager selection, coaching and development
- Good written and verbal communication skills with exceptional team building experience
- Ability to lift, bend, stoop, walk and perform other physical tasks for hours

INDMANAGE

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