Restoration Content Technician

3 weeks ago

South Bend, United States Monroe Restoration Full time

**About ServiceMaster by Monroe Restoration**

ServiceMaster by Monroe Restoration is a leader in disaster restoration services, dedicated to helping customers recover from water, fire, and smoke damage, mold remediation, and other unforeseen disasters. We pride ourselves on our rapid response, expert craftsmanship, and compassionate customer service.

**Job Summary**

Working as part of a comprehensive restoration team, you will also have the opportunity to earn quarterly bonuses, based on performance, as part of a company profit-sharing plan
- Pay: $16.50 - $19 hourly, based on experience_

**Why join the Monroe Team**:

- Our collaborative company culture You are invited to company-wide events such as Lake Day and company-wide picnics
- Leave every day knowing your work made a positive impact
- We offer career advancement opportunities
- We provide paid time off (PTO) and company-paid holidays
- We help pay for your medical plan and offer affordable dental, vision, and short-term disability plans
- We provide access to a 401k retirement plan
- Potential for quarterly bonuses based on team performance

**Key Responsibilities**
- **Content Handling and Inventory**:

- Carefully pack, transport, and unpack contents from the affected site to the restoration facility.
- Create detailed inventories of items, noting condition and any damages.
- **Content Cleaning and Restoration**:

- Clean and restore a variety of contents, including furniture, electronics, documents, têxtiles, and other personal or business items using specialized techniques and equipment.
- Perform deodorization and disinfection processes to remove smoke, soot, mold, and other contaminants.
- Assess items for reparability and conduct minor repairs as needed.
- **Customer Service**:

- Communicate effectively with clients to explain the restoration process, answer questions, and provide updates on the status of their belongings.
- Handle customer belongings with care and respect.
- **Documentation and Reporting**:

- Maintain accurate records of all work performed, including photographs and detailed notes on the condition of items before and after restoration.
- Complete necessary forms and reports for insurance purposes and company records.
- **Health and Safety**:

- Ability to work flexible hours, including evenings, weekends, and holidays as needed to respond to emergency situations.
- Use personal protective equipment (PPE) as required**.**:

- This position may require working in challenging conditions, such as properties damaged by fire, water, or mold. Follow all health and safety guidelines to ensure a safe working environment.

**Qualifications**
- Enjoys serving others and has experience/interest in content cleaning, demolition, or packing/moving services
- Experience in the restoration or construction industry (_not required but preferred_)
- Maintains an optimistic, encouraging, can-do attitude
- Excellent written and verbal communication skills
- Proven customer service experience with a strong work ethic
- Punctual; reports to work on time in a clean, complete uniform
- Detail-oriented with the ability to meet deadlines
- Valid driver’s license and satisfactory driving record; can pass a background check
- Physical stamina to perform manual labor, including lifting heavy items and standing for extended periods; able to lift 50 lbs.

Join our team at ServiceMaster by Monroe Restoration and help us make a difference in people's lives by restoring their cherished belongings and providing exceptional service during challenging times.

Pay: $16.50 - $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Safety equipment provided
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Nights as needed
- Weekends as needed

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you willing to undergo and pass a background check (felony & misdemeanor-free)?
- Share one of your core values and how it impacts the decisions you make:
License/Certification:

- Driver's License (required)

Work Location: In person

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