Dairy/frozen Clerk

Job Description - Dairy/Frozen Clerk

SUMMARY. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer’s needs and exceeding their expectations. This requires a defined level of product knowledge, food preparation skills, sales ability, customer relations skills, and cooperation with fellow associates to create An Incredible Place To Work and

Shop. Responsible for processing/packaging/stocking produce products according to Dairy/Frozen Standards, cleaning work areas, providing customer service unloading stock, and reloading salvage. Perform duties of frozen food clerk when assigned.

Customers are among Harris Teeter’s most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge

Harris Teeter by how they are treated each time they have contact with an associate. Therefore, one of the top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers.

Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, you are required to direct that person to department management or manager-on-duty for appropriate action. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but on Harris Teeter as a whole.

Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other duties may be assigned.

CUSTOMER SERVICE

Initiate interaction with customers on the sales floor. Ask the customers questions regarding their shopping needs.

Provide customers information needed to meet their taste and meal requirements. Follow through on customer requests.

Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance.

Follow through on customer requests. If you cannot say “yes” to a customer’s request, bring in department management or the manager-on-duty. Never turn down business.

Make eye contact with and smile at every customer.

Speak to customers in a genuine, clear, and enthusiastic manner and ask if they found everything they were looking for.

Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms.

Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made.

Keep Our Shelves Properly Stocked. Keep Our Shelves Properly Stocked. Stock and block product according to standards and in a manner that maximizes sales and minimizes shrink. Work backstock on a regular basis. Process close-dated and damaged product according to standards.

Order product to eliminate out-of-stocks and maintain designated inventory levels. Check merchandising displays regularly to ensure the availability of advertised items.

Unload product from truck and place in coolers according to Receiving and Rotation standards; load salvage on truck as required. Remove products from storage.

Sell only in-date products. Follow Harris Teeter standards regarding product merchandising, rotation, dating, and markdown standards and guidelines. Comply with the Food Safety policy (RO-37).

Remove products from storage. Operate all necessary equipment to effectively stock products according to standards.

Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product.

Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate.

Answer telephones, take customer orders, and provide requested information in a polite and professional manner.

Understand the overall Dairy/Frozen Department operation. Adapt to