Us Accredited Foreign Grad

1 week ago

Pottsville, United States CVS Health Full time

You’ve invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you’ll be immersed in a culture of continuous improvement, with the goal of changing health care for the better.

**Job Purpose and Summary**:
Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we help people on their path to better health - from advising on prescriptions to helping manage chronic and specialty conditions.

As a US Accredited Foreign Graduate, you will be on the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. You will complete a rigorous learning experience that builds upon your Doctor of Pharmacy education to develop your knowledge, skills, and abilities. You will complete a mixed modality learning plan including a curated learning experience that will utilize your pharmacy knowledge and skills. US Accredited Foreign Graduates are required to successfully complete their learning experience and will be skilled in diverse patient care, practice management, leadership, and education, and will be prepared to complete and pass all required Pharmacist licensure exams and processes within **120-days** of the start of employment.

While working as a US Accredited Foreign Graduate under the direct supervision of a licensed Pharmacist, you play a critical role in ensuring a safe and effective Retail Pharmacy work environment that delivers exceptional care to each patient. This includes but is not limited to:

- Patient Safety
- Pharmacy Professional Practice
- Regulatory Requirements
- Quality Assurance
- Customer Service
- Inventory Management
- Workflow Management excluding final prescription verification

A key component of the US Accredited Foreign Graduate role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will:

- Lead with Heart - display empathy and compassion for your patients, customers, caregivers, and colleagues on your team
- Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development opportunities, and decrease knowledge gaps
- Identify critical business opportunities and meaningful solutions to drive growth and improve performance in your pharmacy and work toward successfully implementing those solutions by leading your team to achieve specified goals
- Adapt to change and adjust plans to thrive in a dynamic community healthcare setting
- Seek new ways to grow, collaborate with others, and deliver better outcomes
- Align others around our purpose to bring your heart to every moment of your health and gain support and commitment
- Facilitate a ‘team’ culture that promotes caring, energy, enthusiasm, and pride

**Primary** Job Duties & Responsibilities**:
**Customer Service**
- Greet each customer in a courteous and professional manner both in-store and at the drive thru window
- Assist all pharmacy and front store customers with their questions and concerns
- Answer telephone with a warm and friendly greeting
- Request additional help and work with others to find solutions when needed to maximize customer satisfaction
- Remove obstacles to make customers’ experiences easier when possible
- Perform approved register transactions including cash, check and charge, bagging merchandise upon completion of sale
- Engage with customers and seek ways to create heartfelt, personalized moments during their visits

**Regulatory**
- Maintain customer/patient confidentiality according to HIPAA and company standards
- Communicate with customer/patient while protecting their confidential drug information
- Comply with all federal and state laws, rules, and regulations
- Comply with all CVS policy and standard operations procedures (SOPs) at all times
- Meet requirements for state and federal licensure within an appropriate timeframe

**Pharmacy Operations**
- Adhere to CVS workflow and ensure standards are maintained at all times
- Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles; labeling all prescriptions
- Resolve third party rejections and complete any manual claim forms
- Perform all prescription pick-up procedures, in adherence of CVS policy and procedures
- Access, input and retrieve any necessary information to/from the workstation
- Maintain in-stock by ensuring all inventory management policies and procedures are followed utilizing appropriate report(s) to maintain replenishment as needed
- Assist with putting away drug orders (except Clls) as permitted by law
- Deliver additional health care services as allowable by state

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