IT Platform Administrator, E-commerce

3 weeks ago

Houston, United States Spero LLC Full time

**Job Description**:
THE GIST:
KEY RESPONSIBILITIES:

- Administer, monitor, and manage the e-commerce platforms and systems ensuring high availability and performance.
- Coordinate with the product and developments teams to configure, update, and integrate new products and features into our e-commerce solution.
- Maintain accurate documentation of system configurations, procedures, and changes.
- Analyze platform data to optimize performance, identify issues, and suggest improvements.
- Ensure system security by enforcing policies, monitoring access, and protecting information from unauthorized access.
- Work closely with vendors and third-party service providers to ensure seamless service delivery.
- Assist in training staff and stakeholders on platform usage and best practices.
- Maintain a working knowledge of emerging e-commerce technologies and trends
- Set up and manage backup and recovery procedures to safeguard content and configurations in case of data loss or system failures.
- User Support: Provide support to content authors and developers, helping them with any technical issues or questions related to AEM.
- Monitoring and Troubleshooting: Continuously monitor the AEM platform for performance issues and troubleshoot any problems that arise.
- Ensure e-commerce platforms comply with relevant industry standards and regulations, e.g. PCI, GDRP, CCPA, etc.
- Adjust and plan for future growth and scalability, making sure that the infrastructure can accommodate increasing demands
- Track applicable licenses, service agreements, contract renewals, invoices etc. to ensure uninterrupted operation of the platforms

QUALIFICATIONS:

- 3+ years experience with platform and/or system administration including:

- user management and permissions
- performance monitoring and troubleshooting
- security patching and updates
- data backup and restore
- 1+ years of experience with a major e-commerce platform such as Shopify, BigCommerce, Adobe Commerce/Magento
- Experience administrating a platform as part of integrated headless (i.e. API-based) solution a plus
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team

Flexible work from home options available.

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