Medical Assistant

2 weeks ago

Portsmouth, United States Wentworth-Douglas Hospital Full time

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Wentworth-Douglass Hospital remains among the nation’s top hospitals for patient experience as a recipient of the Healthgrades 2021 Outstanding Patient Experience Award for the eighth consecutive year. Wentworth-Douglass Hospital is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.

1. Performs patient intake functions.
a. Receives and welcomes all patients into the practice in a manner that is consistent with WHP service expectations and the Language of Caring program as outlined in support of patient satisfaction. Verifies patients using two patient identifiers.
b. Completes patient intake to include accurate blood pressure, temperature, weight, symptoms, reason for visit, pain, etc. per office standard operating procedure (SOP).
c. Records visit intake information clearly and accurately per office SOP. Order, result and charge drop for appropriate services.
d. Review preventive health needs such as Colorectal screening for age appropriate patients, Mammogram screenings, Pap Smear screenings etc as appropriate. As well as routine care for chronic care patients to include Lipid screening for cardiovascular patients, A1C's, Diabetic Retinal Eye care for Diabetic patients etc. Place order in EMR for preventative health needs (IFOBT etc) or per practice protocol. Run Medicare ABN when appropriate.
e. In accordance with Meaningful use, Reconciles medication list, Calculates BMI percentages as well as obtaining Smoking status on age appropriate patients.
f. Proficient in EHR Consistently and accurately document information in correct fields of EHR. Run tracking reports Manage orders Submit charges.

2. Plans appropriately for patient care.
a. Anticipates needs of patient visits to optimize provider time. Proactively obtain relevant point of care testing prior to patient being seen by provider. If applicable ensure all elements of visits are managed prior to visit as well as all appropriate paper work is made available including diagnostics and other information.
b. Proactively monitors the patient and provider schedules to ensure that patients are seen in a timely and efficient manner. Keep patients alerted to delays and offer alternative waiting options such as staying in the exam room/waiting in main waiting area.
c. Assists providers with office-based procedures and prepares supplies and patient for the care they will be receiving. Label and package specimens resulting from office based procedures and store in the appropriate manner until transport to lab. Clean and sterilize exam room and instruments using proper precaution.
d. Ensures that the appropriate paperwork is attached to the record (worker's compensation forms, school/college exam forms, medicare questionnaires etc.)
e. Arranges care to include ensuring patient follow-up return to the office as appropriate Scan workers compensation form, school/college exam forms, medicare questionnaires into EMR and attach to date of service encounter. In accordance with meaningful use, generate patient plan when applicable.
f. Prioritizes delegated tasks based on patient care needs and office activities.

3. Provides individualized, age-specific care to patients under the specific orders of physician or provider.
a. Properly administers and documents medications, immunizations and treatments ordered by providers. Ensures that all appropriate documents, vaccine information sheets, etc. are provided to patients/guardians in advance and that all applicable written consents are obtained prior to administration.
b. Ensures the integrity of all medications and vaccines as per regulatory guidelines and applicable policies and procedures prior to administering. Complies with all applicable inventory and reporting requirements. Review all expiration dates prior to administration, use caution when utilizing look alike sound alike medications.
c. Performs other related clinical duties under the specific order of a physician or provider, (i.e. EKG's, inj

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