Patient Services Coordinator Ii

3 weeks ago

Morton Grove, United States Illinois Bone and Joint Institute LLC Full time

Description:
**Summary**

The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

**Responsibilities**
- Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
- Preparing paperwork to facilitate efficient operation and excellent customer service
- Answering general inquiries
- Appointment scheduling
- Phone reception, patient triage, and escalation to appropriate staff
- Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
- Preparing paperwork to facilitate efficient operation and excellent customer service
- Check in/out procedures
- Patient chart management
- Collection/posting of patient responsibility payments (including copays and deductibles)
- Insurance verification and Referral management as required
- Assist in training staff and mentoring new employees within department
- Maintains clean and safe work environment
- Other office duties as assigned

**Requirements**:
**Requirements**:

- ** Education**:

- High school diploma or equivalent required
- Associates degree preferred (healthcare concentration field a plus)
- ** Experience**:

- Minimum three years experience in customer service role required (medical office experience is a plus)
- Minimum 1 year in a patient services related role required
- EHR experience with Epic experience preferred
- ** Skills**:

- Knowledge in medical terminology preferred
- Ability to handle highly confidential, sensitive and non-routine information
- Familiarity with scheduling and rearranging appointments
- Insurance payer and eligibility knowledge
- Must be a team player
- Able to work in a fast-paced environment and have a flexible schedule as needed
- Neat, professional appearance
- Strong written and verbal communication skills
- Results oriented with concern for appropriate process.
- Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

**Physical/Mental Demands**
- Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
- Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.

**Environmental/Working Conditions**
- Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
- Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.
- Work may be stressful at times.
- Contact may involve dealing with angry or upset people.

**This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.

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