Customer Service Analyst Ii, Dts

2 weeks ago

Diamond Bar, United States Niagara Bottling Full time

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
- Work in an entrepreneurial and dynamic environment with a chance to make an impact.
- Develop lasting relationships with great people.
- Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Customer Service Analyst II, DTS

The Collaborative Customer Service Analyst II, DTS position drives, supports, and owns supply chain alignment between our Customers and Niagara on Direct to Store (DTS) programs. DTS programs are built to bypass customer distribution centers and delivery direct to customer stores in order to gain logístical efficiencies. There is a strong focus on designing the most efficient routes with cost, distance and store locations to keep in mind. There will also be attention to ongoing program management and optimization. Part of the role’s scope entails flagging and contributing continuous improvement projects to such efficiencies. In order to be successful in this position, it is important to foster existing relationships as well as pursuing new supply chain partnerships.
**Essential Functions**
- Design static, seasonal and promotional multi-stop routes using the tool: Supply Chain Guru
- Internal cross functional collaboration to manage DTS programs, namely departments like: Sales, Procurement, Planning, Customer Service, Logistics.
- Analyze and manage program performances to improve the value proposition of DTS for Niagara and for our customers.
- Coordinate with sales to sell the programs value proposition to the customer.
- Troubleshoot and consult with Customers and Supply Chain teams to ensure an efficient and streamline design
- Provide clear, prompt communications with customers on the launched program status.
- Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

**Qualifications**:

- Minimum Qualifications:

- 2 Years - Experience in Supply Chain/Customer Service/Engineer or other related field
- 2 Years - Experience in Analytics
- experience may include a combination of work experience and education
- List if any travel is required using percentage of time

0%

**Preferred Qualifications**:

- 4 Years - Years of Experience in Supply Chain/Customer Service/Engineer or other related field
- 4 Years - Years of Experience in Analytics
- experience may include a combination of work experience and education

**Competencies**:

- Advanced knowledge of and experience with Microsoft Word, Excel, PowerPoint, and Outlook.
- Strong business acumen
- Proven customer service skills
- Strong problem solving/ analysis abilities
- Knowledge of Process Management
- Ability to identify, suggest and implement process improvements
- Outstanding Customer/Client Focus
- Strong verbal and written communication skills
- Speaks clearly and persuasively in positive or negative situations; demonstrates presentation skills.
- Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.
- Strong relationship building skills internally and externally
- Detail oriented and accurate
- Teamwork Orientation - collaborates well with team members from different departments and contributes in reaching shared goals
- Contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives
- Inspires and motivates others to perform well; influences actions
- Displays passion and optimism.
- Solution driven - Identifies and problem solves through high volume work load with urgency
- Ability to prioritize multiple tasks effectively
- Time management - uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks
- Change Management - communicates changes effectively; builds commitment and overcomes resistance.
- Ability to manage multiple sources of information and make independent and timely decisions

This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:

- **Lead Like an Owner**
- Makes safety the number one priority
- Keeps alert for safety issues and escalates immediately
- Effectively prioritizes tasks based on department goals
- Shows respect to others and confronts interpersonal issues directly
- Prioritizes resolution of customer issues effectively
- Responds promptly and honors commitments to internal and external customers
- **InnovACT**
- Makes recommendations to continuously improve policies, methods, procedures, and/or products
- Demonstrates adaptability by reacting appropriately to unexpected changes in situations or

  • Customer Service Analyst Ii, Dts

    1 week ago

    Diamond Bar, California, United States Niagara Bottling Full time

    At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. Work in an entrepreneurial and dynamic environment with a chance to make an impact. Develop lasting relationships with great people. Have the opportunity to build a satisfying career.We offer...

  • Customer Quality Analyst Ii

    2 weeks ago

    Diamond Bar, United States Niagara Bottling Full time

    At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. - Work in an entrepreneurial and dynamic environment with a chance to make an impact. - Develop lasting relationships with great people. - Have the opportunity to build a satisfying career. We...

  • Customer Service Representative II

    4 weeks ago

    Diamond Bar, United States Niagara Bottling Full time

    **Customer Service Representative II** Location Diamond Bar, California, United States of America Category Supply Chain Job Id R28056 JOB DESCRIPTION At Niagara, were looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. Consider applying here, if you want to: * Work...

  • Customer Service Representative II

    1 week ago

    Diamond Bar, California, United States Niagara Bottling Full time

    **Customer Service Representative II** Location Diamond Bar, California, United States of America Category Supply Chain Job Id R28056 JOB DESCRIPTION At Niagara, were looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. Consider applying here, if you want to: Work...

  • WMS IT Functional Analyst Ii

    2 weeks ago

    Diamond Bar, United States Niagara Bottling Full time

    At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. - Work in an entrepreneurial and dynamic environment with a chance to make an impact. - Develop lasting relationships with great people. - Have the opportunity to build a satisfying career. We...

  • Supply Chain Solutions Analyst Ii, Continuous

    3 days ago

    Diamond Bar, United States Niagara Bottling Full time

    At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. - Work in an entrepreneurial and dynamic environment with a chance to make an impact. - Develop lasting relationships with great people. - Have the opportunity to build a satisfying career. We...

  • Supply Chain Planning Analyst Ii, Finished Goods

    7 days ago

    Diamond Bar, United States Niagara Bottling Full time

    At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. - Work in an entrepreneurial and dynamic environment with a chance to make an impact. - Develop lasting relationships with great people. - Have the opportunity to build a satisfying career. We...

  • Order Management Analyst Ii

    3 weeks ago

    Diamond Bar, United States Niagara Bottling Full time

    At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. - Work in an entrepreneurial and dynamic environment with a chance to make an impact. - Develop lasting relationships with great people. - Have the opportunity to build a satisfying career. We...

  • Supply Chain Planning Analyst Ii, Supply Network

    2 weeks ago

    Diamond Bar, United States Niagara Bottling Full time

    At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. - Work in an entrepreneurial and dynamic environment with a chance to make an impact. - Develop lasting relationships with great people. - Have the opportunity to build a satisfying career. We...

  • IT Technician Ii

    1 week ago

    Diamond Bar, United States Niagara Bottling Full time

    At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. - Work in an entrepreneurial and dynamic environment with a chance to make an impact. - Develop lasting relationships with great people. - Have the opportunity to build a satisfying career. We...

  • Logistics Operations Supervisor Ii

    2 days ago

    Diamond Bar, United States Niagara Bottling Full time

    At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. - Work in an entrepreneurial and dynamic environment with a chance to make an impact. - Develop lasting relationships with great people. - Have the opportunity to build a satisfying career. We...

  • Customer Service Representative

    4 weeks ago

    Diamond Bar, United States Call the Car Full time

    Under the supervision of the Call Center Manager, the Customer Service Representative speaks with health plan members in relation to scheduling new reservations to and from medical facilities and/or home, as well as troubleshoot existing reservations. The role’s success is determined by quality and quantity of calls. **Performance Requirements**: - 1 +...

  • Customer Service Representative

    2 days ago

    Diamond Bar, United States Call the Car Full time

    Under the supervision of the Call Center Manager, the Customer Service Representative speaks with health plan members in relation to scheduling new reservations to and from medical facilities and/or home, as well as troubleshoot existing reservations. The role’s success is determined by quality and quantity of calls. **Performance Requirements**: - 1 +...

  • Logistics Operations Associate Ii, Rts

    2 weeks ago

    Diamond Bar, United States Niagara Bottling Full time

    At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. - Work in an entrepreneurial and dynamic environment with a chance to make an impact. - Develop lasting relationships with great people. - Have the opportunity to build a satisfying career. We...

  • Logistics Operations Associate Ii

    3 days ago

    Diamond Bar, United States Niagara Bottling Full time

    At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. - Work in an entrepreneurial and dynamic environment with a chance to make an impact. - Develop lasting relationships with great people. - Have the opportunity to build a satisfying career. We...

  • Logistics Operations Associate II, RTS

    1 week ago

    Diamond Bar, California, United States The Judge Group Full time

    At Niagara, we re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.Consider applying here, if you want to:Work in an entrepreneurial and dynamic environment with a chance to make an impact.Develop lasting relationships with great people.Have the opportunity to...

  • School Services

    7 days ago

    Diamond Bar, United States Therapy Staff EDU Full time

    Job DescriptionTherapy Staff EDU is seeking a School Services Board Certified Behavioral Analyst (BCBA) for a local contract job in Diamond Bar, California.Job Description & RequirementsSpecialty: Board Certified Behavioral Analyst (BCBA)Discipline: School ServicesStart Date: 07/31/2024Duration: 36 weeks40 hours per weekShift: 8 hours, daysEmployment Type:...

  • School Services

    7 days ago

    Diamond Bar, United States Therapy Staff EDU Full time

    Therapy Staff EDU is seeking a School Services Board Certified Behavioral Analyst (BCBA) for a local contract job in Diamond Bar, California.Job Description & RequirementsSpecialty: Board Certified Behavioral Analyst (BCBA)Discipline: School ServicesStart Date: 07/31/2024Duration: 36 weeks40 hours per weekShift: 8 hours, daysEmployment Type: Local...

  • Customer Service Representative I

    2 days ago

    Diamond Bar, United States Niagara Bottling Full time

    At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. - Work in an entrepreneurial and dynamic environment with a chance to make an impact. - Develop lasting relationships with great people. - Have the opportunity to build a satisfying career. We...

  • Logistics Operations Associate Ii, Rts

    1 week ago

    Diamond Bar, California, United States Niagara Bottling Full time

    At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. Work in an entrepreneurial and dynamic environment with a chance to make an impact. Develop lasting relationships with great people. Have the opportunity to build a satisfying career.We offer...