Front Desk

3 weeks ago


Stafford, United States Sonesta Simply Suites Stafford Full time

Job Overview: We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. Duties: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints in a professional and timely manner - Assist with reservations and room assignments - Process payments and maintain accurate records - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as required Experience: - Previous customer service experience in a hospitality or hotel setting is preferred - Multilingual skills are a plus - Familiarity with phone systems and phone etiquette is beneficial Skills: - Strong interpersonal and communication skills - Excellent problem-solving abilities - Ability to work well under pressure in a fast-paced environment - Proficient computer skills, including knowledge of reservation systems - Attention to detail and accuracy in handling guest information If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our valued guests.

Pay: $11.00 - $13.00 per hour

Schedule:

- 8 hour shift

Work setting:

- In-person

Work Location: In person


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