Career Coach

Case Manager

**Key Areas of Responsibilities**
- Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency.
- Conducts a complete assessment utilizing a variety of techniques including computer-based assessments, interest inventories, and one-on-one interviews.
- Facilitates customer access to training, education, barrier-removal services, and to employment services as well as job-specific information.
- Interviews customers to gather information on training needs, educational background, work experience, skills, interests, and eligibility.
- Verifies eligibility for program service.
- Provides career guidance and assistance to customers to identify employment goals and career development needs, and develop achievable and realistic service and employment plans, then monitor customer progress.
- Provides follow-up after job placement to ensure job retention and the elimination of barriers that may impede job retention; and ensure case record documentation is current, accurate, thorough, and compliant with the law, regulations, and established policies and procedures.
- Maintains job seeker case files in an audit-ready state.
- Other duties as assigned.

**Education/Certificates, Licenses, Registrations**

Bachelor’s Degree from an accredited university/college, or equivalent work experience.

**Qualifications**

Excellent verbal and written communication skills. Demonstrated customer service skills. Familiarity with the communities being served, with knowledge and understanding of local needs and resources. One to three years of experience in workforce development or related programs. Bilingual a plus.

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Monday to Friday

Work Location: In person