Service Writer
3 weeks ago
Job Summary:
We are seeking a skilled Service Writer to join our team. The Service Writer will be responsible for coordinating customer service requests, providing estimates, and ensuring the smooth operation of the service department.
**Responsibilities**:
- Interact with customers to determine their service needs and provide recommendations
- Prepare accurate cost estimates for labor and parts
- Schedule service appointments and communicate effectively with customers
- Coordinate with technicians to ensure timely completion of services
- Maintain detailed records of services performed and customer interactions
- Provide exceptional customer service throughout the service process
**Requirements**:
- Prior experience in automotive services or related field
- Strong knowledge of vehicle maintenance and repair processes
- Excellent customer service skills with the ability to communicate effectively
- Familiarity with automotive diagnostics and repair terminology
- Proficiency in auto estimating and service management software is a plus
- Mechanical knowledge including shocks, struts, suspension, oil changes, and diesel engine repair
Join our team as a Service Writer to showcase your expertise in automotive services and customer satisfaction.
Pay: $62,500.00 - $92,500.00 per year
Day range:
- Monday to Friday
Shift:
- 10 hour shift
Ability to Relocate:
- Rockville Centre, NY 11570: Relocate before starting work (required)
Work Location: In person
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