Part Time
1 month ago
**About us**:
Aloft Remodeling was founded by a passionate team of design and construction professionals with a shared vision to revolutionize the bathroom remodeling industry. With years of collective experience, our team brings creativity, expertise, and a commitment to excellence to every project we undertake.
With a focus on customer satisfaction and excellence in craftsmanship, we take pride in transforming homes and exceeding our clients' expectations. We are committed to providing excellent customer service and ensuring the success of our sales teams. We believe in upholding our core values of Customer Satisfaction, fostering a positive Culture for Employees, and actively contributing to the betterment of our local Community. We are currently seeking a highly motivated and experienced Event Marketing Rep to join our dynamic team and play a pivotal role in measuring and improving key performance indicators (KPIs) while embracing our 3C's philosophy.
Position Overview:
**Responsibilities but not limited to**:
- Customer Interactions: Handle approaching homeowners professionally and courteously, addressing customer inquiries, providing information about our home remodeling services, and scheduling appointments.
- Lead Generation: Actively participate in lead generation efforts by identifying potential clients through event attendance prospecting.
- Appointment Scheduling: Coordinate with clients and internal teams to schedule home remodeling consultations, estimates, and other appointments efficiently.
- Information Management: Accurately input and update customer information in the appointment sheet ensuring data integrity and completeness.
- Issue Resolution: Address customer concerns and issues promptly, escalating to appropriate departments when necessary, and ensuring timely resolution.
- Product Knowledge: Maintain a comprehensive understanding of Aloft Remodeling LLC's home remodeling services, pricing, and processes to effectively communicate with clients.
- Team Collaboration: Collaborate with internal teams, including sales, project management, and field staff, to ensure seamless communication and customer satisfaction.
- Documentation: Prepare and maintain documentation related to customer interactions, ensuring accurate and organized records.
Qualifications:
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Proven experience in a customer service or field marketing role, with a track record of successful lead generation.
- Exceptional verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to quickly perform under pressure while having a conversation with customers.
- Able to work in a fast-paced environment while efficiently navigating and utilizing our script and rebuttal strategies.
- Ability to overcome objections with customers in person while maintaining a positive and professional demeanor.
- Ability to approach every homeowner you encounter on the field.
- Positive attitude and a commitment to providing excellent customer service.
If you are a motivated individual that wants to make a LOT OF MONEY with a passion for delivering exceptional customer service, the ability to overcome objections, and can perform under pressure in a fast-paced environment, and you want to be part of a growing home remodeling company, please submit your resume.
**Job Type**: Part-time
Pay: $18.00 - $28.00 per hour
Expected hours: 15 per week
**Benefits**:
- Professional development assistance
Schedule:
- 8 hour shift
- Weekends only
Application Question(s):
- Do you have reliable transportation to get to and from work?
- This position requires weekend work, do you have Saturdays and Sundays fully available?
- This position will have a guaranteed base pay of $18 an hour, PLUS a high bonus pay out which averages to be $28 an hour, is that within your salary requirements?
Work Location: In person
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