Call Center Representative

1 month ago


Clifton, United States BHMG-UNITED MEDICAL Full time

Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about medical providers, office hours, etc.
- Handle customer complaints or concerns with empathy and patience
- Maintain customer records by updating account information
- Follow communication scripts to ensure consistency and quality of service
- Identify and escalate priority issues to the appropriate department or supervisor
- Meet personal/team qualitative and quantitative targets

**Experience**:

- Proven customer support experience or experience as a call center representative
- Strong phone handling skills and active listening
- Familiarity with EMR systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Pay: From $19.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



  • Clifton, United States Global Technical Talent Full time

    Phlebotomist Patient Services Representative (Onsite) Contract Duration 3 Months Pay rate up to $21.79/hr Description: The Phlebotomist Patient Services Representative II (PSR II) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist Patient...


  • Clifton, United States LaserAway Full time

    Job DescriptionJob DescriptionJob Title: Patient Care Coordinator (Aesthetic Sales)Location: River Front Center- Clifton, NJThe location is anticipated to open on 7/10 however ability to start sooner!Department: SalesReports to: Location DirectorWhy LaserAway?· Generous compensation structure including uncapped commission.· Career growth and advancement.·...

  • Contact Center QA/Trainer

    43 minutes ago


    Clifton Park, United States Dirad Technologies INC Full time

    Job DescriptionJob DescriptionDescription:DiRAD Technologies, Inc., a leading communications solution provider located in Clifton Park, New York, is still growing! We’re continuing our search for a dedicated Contact Center QA/Trainer to help keep our operation above the rest!Why join us:DiRAD Technologies is expanding at a record pace, and we're...


  • Clifton, United States LaserAway Full time

    Job Title: Patient Care Coordinator (Aesthetic Sales)Location: River Front Center- Clifton, NJThe location is anticipated to open on 7/10 however ability to start sooner!Department: SalesReports to: Location DirectorWhy LaserAway?· Generous compensation structure including uncapped commission.· Career growth and advancement.· Cutting edge medical...


  • Clifton, United States Lifeline Vascular Care Full time

    At Lifeline Vascular Care, we provide the highest quality, most comprehensive and up-to-date care for our patients. Our employees are talented, passionate health care professionals who know how to provide excellent patient care and customer service. We look for people who have a strong work ethic with a positive outlook and team-work attitude with the skills...


  • Clifton, United States AGL Welding Supply Co. Full time

    Job DescriptionJob DescriptionAGL Welding Supply Co. is a regional Leading Distributor of Specialty, Medical and Industrial gases in the NY/NJ metro area. A family owned business since 1920, AGL strives to exceed customer's expectations with excellent customer service.AGL is looking for a Full-time Counter and Storefront Sales Representative to assist...


  • Clifton, United States Lifeline Vascular Care Full time

    Job DescriptionJob DescriptionPhysician Liaison/Marketing Representative -Sales Rep. Field PositionFor individuals looking to grow in a dynamic companyPosition: Full-time Physician LiaisonOpen date: May 2024Territory: Clifton, New Jersey and surrounding areasDegree: Bachelor's Level Degree preferredExperience: 2-3 years sales experience with proven track...


  • Clifton, United States Lifeline Vascular Care Full time

    Job DescriptionJob DescriptionPhysician Liaison/Marketing Representative -Sales Rep. Field PositionFor individuals looking to grow in a dynamic companyPosition: Full-time Physician LiaisonOpen date: May 2024Territory: Clifton, New Jersey and surrounding areasDegree: Bachelor's Level Degree preferredExperience: 2-3 years sales experience with proven track...


  • Clifton Park, United States Milton CAT Full time

    Overview: Milton CAT is hiring Parts Counter Sales Representatives in Clifton Park, NY! Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether youre looking for a steady job with great benefits, or an exciting place...


  • Clifton Park, United States A. Johnson Plumbing and Heating, Inc. Full time

    Job DescriptionJob DescriptionOur company, A. Johnson Plumbing and Heating, Inc., is currently hiring for a full-time Plumbing and HVAC Dispatcher - Customer Care Representative to effectively dispatch our technicians while providing excellent customer service in the Clifton Park, NY area. This dispatch and customer service position earns a competitive wage...

  • Medical Assistant

    2 weeks ago


    Clifton, United States SCA Health Full time

    Overview:Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...

  • Medical Assistant

    3 weeks ago


    Clifton, United States SCA Health Full time

    Overview:Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...


  • Clifton Park, United States Associates of Clifton Park Full time

    Benefits/Perks Competitive Pay Professional Development Job Stability with an established agency Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond...


  • Clifton Park, United States ASSOCIATES OF CLIFTON PARK INC Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive PayProfessional DevelopmentJob Stability with an established agencyJob DescriptionWe are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our...


  • Clifton Park, United States ASSOCIATES OF CLIFTON PARK INC Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive PayProfessional DevelopmentJob Stability with an established agencyJob DescriptionWe are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our...


  • Clifton, United States ICONMA Full time

    Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains...

  • Medical Assistant

    2 weeks ago


    Clifton, United States Natural Health Center of Clifton Full time

    Job DescriptionJob DescriptionWe are looking for a bilingual English/Spanish Medical Assistant to add to our growing medical team!As the Medical Assistant, you will be responsible for assisting our providers with patients, setting up procedures, interpreting English and Spanish, verifying insurance, setting up charts, filing, etc.This is a full-time,...


  • Clifton, United States Natural Health Center of Clifton Full time

    Job DescriptionJob DescriptionOur physical medicine and rehabilitation medical office is hiring a Bilingual (Spanish/English Speaking) Front Desk assistant to join our team.You’ll be in charge of all patients coming in and out of the office, helping patients with paperwork, scheduling patients, and ensuring our office is running smoothly.This can be a...


  • Clifton, United States VCA Antech, Inc. Full time

    Client Service Supervisor: We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under direction from the Hospital Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service,...


  • Clifton Park, United States OrthoNY Full time

    Job DescriptionJob DescriptionLocation:Clifton ParkJob Title:Patient Access RepresentativeReports to:Site Operations ManagerPay rate: $18.00-$20.00 per hour based on experience.Type of position: Part-Time, Saturday and SundayFLSA Status: Non-Exempt GENERAL DESCRIPTIONAs the first impression of our practice, the Patient Access Representative pleasantly and...