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Overnight Front Desk Clerk

1 month ago

Northbrook, United States Hilton ChicagoNorthbrook Full time

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

**Responsibilities**:

- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, room changes, and other requests
- Handle guest complaints or concerns in a timely and professional manner
- Process payments and maintain accurate records
- Provide information about hotel facilities, services, and local attractions
- Coordinate with other departments to ensure guest satisfaction
- Perform night audit duties as required

**Experience**:

- Previous experience working in a front desk or customer service role preferred
- Familiarity with phone systems and hotel software systems is a plus
- Strong guest relations skills with the ability to handle difficult situations diplomatically
- Knowledge of night audit procedures is beneficial
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual abilities are an asset

Join our team as a Front Desk Agent and enjoy the following benefits:

- Competitive pay based on experience
- Opportunities for career advancement in hospitality management
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and other services

Pay: $17.00 - $19.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Holidays
- Overnight shift
- Weekends as needed

Work setting:

- In-person

Application Question(s):

- Are you able to work weekends and holidays as needed?

Ability to Relocate:

- Northbrook, IL 60062: Relocate before starting work (required)

Work Location: In person

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