Fulfillment Lead

2 weeks ago

Industry, United States Applied Lacquer Industries Inc Full time

Description:
Aprés Nail has innovated the nail market as the creator of Gel-X®. Our mission is to not just improve nail industry standards but improve the lives of nail artists by providing innovative products that help both them and their services thrive. Our nails are seen everywhere from the MET Gala to the Oscars to your local nail salon. The Gel-X® Revolution is real and we're looking for our next great team member

**Position Overview**:
A Fulfillment Lead is responsible for overseeing the order fulfillment process, ensuring that customer orders are processed efficiently and accurately from order receipt through delivery. This role involves coordinating various aspects of the supply chain, managing inventory, supervising fulfillment team members, and optimizing workflows to improve overall efficiency and customer satisfaction.

**Key Responsibilities**:
1. Order Management:

- Oversee the receipt, processing, and fulfillment of customer orders.
- Ensure all orders are picked, packed, and shipped accurately and timely.

2. Team Supervision:

- Lead and manage a team of fulfillment associates.
- Train, mentor, and evaluate team members to maintain high performance and adherence to company standards.

3. Inventory Control:

- Monitor inventory levels and coordinate with the inventory management team to ensure adequate stock levels.
- Conduct regular cycle counts and audits to ensure inventory accuracy.

4. Process Improvement:

- Identify and implement process improvements to enhance efficiency and reduce errors.
- Utilize data and metrics to analyze performance and identify areas for improvement.

5. Quality Assurance:

- Ensure all fulfillment activities meet quality standards.
- Address and resolve any issues related to order accuracy, packaging, and shipping.

6. Collaboration:

- Work closely with other departments such as Customer Service, Sales, and Supply Chain to ensure seamless operations.
- Coordinate with third-party logistics providers and shipping carriers.

7. Reporting:

- Maintain and report key performance indicators (KPIs) related to fulfillment operations.
- Prepare and present regular reports to management on fulfillment performance and improvements.

8. Miscellaneous Duties:

- This description of duties is only a summary of the typical functions of the job and is not designed to cover or contain a comprehensive list of tasks, duties and responsibilities that are required of the employee. Duties, responsibilities, tasks, activities, and projects may change, or new ones may be assigned at any time with or without notice.

**Requirements**:
**Qualifications**:

- High school diploma or equivalent; additional education or certification in logistics is advantageous.
- Preferably, prior experience in a fulfillment or distribution center role.
- Exceptional attention to detail and a commitment to accuracy.
- Strong organizational and time management skills.
- Ability to thrive in a fast-paced and physically demanding environment.
- Familiarity with warehouse equipment and operations.
- Excellent communication skills and the ability to collaborate effectively within a team.
- Capability to lift/move 20-40 lbs. on a regular basis.
- Basic skills in Warehouse Management Systems (WMS), data entry, mathematics, and reading.
- Minimum of 1+ years of warehouse experience.
- Pay: $24.00/hour

***Equal Opportunity Employer Statement**:
Aprés Nail is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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