Guest Sales Associate

2 weeks ago


Cypress, United States Cambridge Spa Group Full time

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

- **Providing outstanding customer service** by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
- **Promoting the value of total body care** by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
- **Upholding the Massage Envy core values** of optimism, gratitude, excellence, consistency and empathy.
- **Protecting our workplace culture** by recognizing and supporting team goals and building positive relationships with team members.

**Responsibilities**

**Sales**
- Sell wellness package memberships to Massage Envy guests
- Recommend upgrades to client and guest treatment plans such as aromatherapy
- Inform guests of additional services such as facials or stretching
- Encourage home-care retail purchases based on service provider recommendations

**Customer Service**
- Greet guests and members as they enter the clinic
- Efficiently and effectively check members in and out for appointments
- Answer phones and proactively reach out to clients to book appointments and collect payments
- Resolve customer issues through empathy, active listening and creative problem solving

**Administrative**
- Book appointments to achieve maximum scheduling efficiency
- Maintain client files and proactively communicate client wants and needs to service providers
- Clean and disinfect common areas as needed
- Completes all other duties assigned by management
- Resolve customer issues through empathy, active listening and creative problem solving consistent with company culture as well as standards, practices, policies, and procedures

**Requirements**:

- Prior sales and customer service experience preferred.
- Must have computer and cash handling skills.
- Must be able to prioritize and perform multiple tasks.
- Must be able to work cohesively with others in creating fun in a fast-paced environment.
- Strong communication skills both on the phone and in person
- This document is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments._



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