Installation Technician 1
4 weeks ago
**Installation Technician 1**
Los Angeles, CA
Arbon Equipment - A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and that is consistent with Rite-Hite's image as the industry leader in customer service.
- Develop and maintain good customer relations in a manner that exemplifies Rite-Hite's image and commitment to customer service.
- Compliance with all company policies and safety guidelines.
- Perform installation, inspection, and repair of equipment in the field in an expeditious manner while assuring the customer's needs are met and exceeded. This is mainly accomplished individually but may sometimes be accomplished in small teams.
- As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through complex problems in the field. This may include training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service.
- Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair, and installation, including service tickets, timesheets, open job tracking form and safety analysis sheets.
- Maintain compliance with operation and communication standards as per the Field Service Technician Handbook.
- This position requires the operation of a service vehicle in compliance with DOT Driver Qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools.
- Follow all customer-specific requirements, policies, safety guidelines and directions on their work sites.
- Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction.
- “Occasional (under 20% annually) domestic overnight travel may be required for training, supporting customers at other offices, etc. may be required.”
- Other duties may be assigned.
EDUCATION and/or EXPERIENCE
The successful individual will possess:
- High school diploma or general education degree (GED); and
- One to five years’ experience in repair and service of hydraulic, mechanical, and electrical equipment
KNOWLEDGE / SKILL REQUIREMENTS
The ideal individual will demonstrate:
- Service Technicians must have a valid drivers license
- Passing DOT medical exam
- Applicable driver qualification standards at all times.
- Ability to read and interpret documents such as safety rules, blueprints & schematics, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
We Offer:
- Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees._
Pay: $20.00 - $35.00 per hour
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
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