Cert Med Assist-receptionist

**Description**

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

- The Certified Medical Assistant/ Receptionist is a position that has both clerical and clinical responsibilities.
- The clerical responsibilities include : scheduling patient appointments, receiving and processing outpatients, collecting and communicating patient demographic/insurance information, data entry of patient services and co-payments, payment reconciliation and deposit, processing referrals and pre-certification of procedures for a multi-specialty practice.
- The clinical responsibilities include: providing care within Registered/ Certified Medical Assistant scope of practice for patients of Princeton Medicine, multi-specialty, physician offices.
- In addition the xxxx is facilitates patient flow during outpatient sessions, assists with procedures, and handles high volume of patient calls and documents in medical records.
- This position can assume the role of either a Medical Receptionist or Registered/ Certified Medical Assistant at any time.

**Responsibilities**:

- Greet incoming patients, noting their arrival time in the scheduling system.
- Answer assigned telephone lines appropriately and promptly, transferring to correct parties when necessary. Take clear and precise messages, assuring they are placed in appropriate location for communication.
- Ensure that medical record is updated on EMR and checked in on a timely manner.
- Maintain knowledge of managed care and third party billing requirements relative to front desk processes, including insurance verification, co-payments and referrals.
- Clerical Responsibilities when in the role of Medical Receptionist:

- Confirm patient demographic information by providing form and HIPAA privacy Notice to patient for completion.
- Instruct new patients in proper method to complete new patient information forms, obtain insurance information.
- Scan demographic/HIPAA information in medical record and insurance cards. Update/ enter e-MDs demographic information.
- Collect appropriate co-payments for managed care members, post payment and issue receipt.
- Collect referrals, when appropriate, enter information on e-MDs.
- Take messages off assigned voice mail lines, returning calls promptly and following through with requests.
- Schedule patient appointments for all physicians by telephone or in person.
- Schedule follow up appointment and coordinate physician notes or referrals with appropriate front desk personnel.
- Coordinate procedure scheduling for additional testing, as ordered by physician.
- Note cancellation/missed appointments in electronic chart, and follow up with patient to reschedule.
- Reschedule patients when necessary due to physician vacations, seminars, and meetings.
- Scan medical records and correspondence as needed.
- Assist patients, physicians, department staff and other hospital staff with questions or problems, as appropriate.
- Perform work accurately, thoroughly, and in accordance with departmental and PHCS standards. Identify problems and refer them/offer suggestions appropriately.
- Maintain a positive approach and positive relationships with others. Support departmental and PHCS initiatives and change efforts.
- Maintain standards of confidentiality and participate in unit compliance.
- Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices.
- Any other duties, as assigned.
- Clinical Responsibilities when in the role of Certified / Registered Medical Assistant:

- Prepares daily room assignments, monitors and facilitates patient flow during sessions.
- Tracks patients utilizing e-MDs tracking board software program.
- Room patients taking vital signs and weight, height, temperature, pulse Ox.
- Revise /complete all left chart of the electronic medical records and Chief complaint.
- Performs phlebotomy including preparation of specimens and data entry of tests and diagnoses to computer system.
- Administers and records vaccines, flu shots, and PPDs.
- Assist with Gyn exams/Pap smears, pulmonary procedures, cauterizations and suture removals.
- Performs EKGs, vision, glucose, fecal occult blood and other in-house testing.
- Maintains, cleans, and stocks exam rooms.
- Answers the emergency phone line.
- Maintains the code cart.
- Maintains library of patient education materials and distributes per physician instructions.
- Receives, stores and inventories drug samples an