![New York Psychotherapy and Counseling Center](https://media.trabajo.org/img/noimg.jpg)
Remote Call Center Representative
3 weeks ago
**Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.**
**NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.**
**NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.**
**Why Work at NYPCC**:
- We Pay Down Your Student Loans
- Loan Forgiveness
- Productivity Bonus
- Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
- Paid Time Off and Company Paid Holidays
- Annual Rate Increases
- 403B Retirement Plan with Match
- Continuing Education Opportunities Available
- Professional Development through NYPCC Academy
- Amazing Workplace Culture
Schedule Options:
- **Tues-Sat**:
- **Sun-Thurs**:
- Answer all inbound calls with professionalism and customer service framework communication.
- Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed
- Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls)
- Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery.
- Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors
- Document and complete Call Center Form for data call log. Fulfill surveys/reports issued by Call Center Supervisor as needed.
- Complete Call Center task assignments provided by management team
- Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals.
- Maintain confidentiality and always comply to HIPAA regulations.
- Assist with intake calls for case management as needed for coverage and staff call outs.
- Provide support to the clinical team and chart maintenance as needed.
- Perform other duties and tasks as assigned by Senior Clerical Team
- Perform other related duties and tasks as assigned by the Call Center Supervisor
**Qualifications**
- **Must be Fully Bilingual in English and Spanish**:
- High School Diploma or equivalent is required
- Must have 1 to 2 years of Call Center Representative experience in a fast paced office, preferably in medical or community mental health office, is required
- Must be proficient in MS Office (Outlook, Word, and Excel)
- Must have the ability to learn new software
- Possesses the personality and demeanor to work with difficult clients
- Must be detail-oriented and have the ability to multi-task
- Must be a team player
- Thrives under pressure in an outpatient client environment
- 1 form of picture ID (non-expired)
- Unexpired passport: _OR_ Driver’s License AND Social Security Card; _OR _State ID Card AND Social Security Card
**Additional information**
- **Must be willing and able to travel to Bronx clinic for a 30 day training period onsite before transitioning into fully remote.**:
- **MUST LIVE IN THE TRI-STATE AREA**:
- Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism
- Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures.
**NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission.**
- **NYPCC is an Equal Opportunity Employer**_
Pay: $20.00 - $23.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
**Experience**:
- Call center: 1 year (required)
**Language**:
- Spanish (required)
Work Location: In person
-
Remote Call Center Representative
3 days ago
Bronx, United States New York Psychotherapy and Counseling Center Full timeCompany Description Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city. NYPCC is the leading pioneer of community mental health...
-
Remote Call Center Representative
3 weeks ago
The Bronx, United States New York Psychotherapy and Counseling Center Full timeJob DescriptionSchedule Options:Tues-SatSun-Thurs Answer all inbound calls with professionalism and customer service framework communication. Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed Assist with appointment scheduling related calls, follow up on missed...
-
Pharmacy Call Center Representative
3 weeks ago
Bronx, United States Bronx Pharmacy Full timeWe are looking for a dependable Expereinced (1year Minimum) Pharmacy Call Center Representative that will call to schedule deliveries. You will undertake other tasks under the direction of or Delivery Department Manager to provide excellent customer service and smooth packaging of drugs. As a pharmacy call center representative you must be detail-oriented...
-
Call Center Supervisor
2 weeks ago
Bronx, United States New York Psychotherapy and Counseling Center NYPCC Full time**Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.** **NYPCC is the leading pioneer of community mental health services, serving...
-
Bilingual Call Center Representative
2 weeks ago
Bronx, United States Heart to Heart Home Care Full timeBusy home care office is looking for an upbeat bilingual Spanish office support to provide exceptional customer service support to an entire team. **Responsibilities**: - Provide excellent customer service by answering and routing phone calls. - Answering a high volume of calls. - Maintains a professional attitude and appearance. - Perform a variety of...
-
Service Representative
3 weeks ago
Bronx, United States Riverbay Corporation Full time**Essential Job Duties and Responsibilities**: - Manages heavy call volume, answering inquiries, taking messages and directing calls from residents to appropriate departments, as well as, managing cooperators complaints in person as necessary. - Manages radio, phone or computer to dispatch crews, vehicles or other field units as applicable. - Maintains...
-
Call Center Associate
16 hours ago
Bronx, United States Urban Health Plan, Inc Full time**Position Summary**: The **Call Center Associate** will join our Bronx-Based call center team in order to support the operations of our various health centers. The incumbent must have the drive and ambition to work effectively in a fast paced and service-driven team. We are seeking customer service professionals with a passion for community based health...
-
Rn Virtual Nurse Coach
2 weeks ago
Bronx, United States Remote Care Partners Full time**_Virtual_** Nurse Coach - Remote location! Positions available in all 50 states!!!** **The Role**:Remote Virtual Nurse Health Coach **Key Job Functions**: - Welcoming patients to benefits of remote monitoring - Educating them on the equipment they will be using - Near real time review of patient vital signs - Obtaining actionable information from...
-
Call Center Shelter Operator
2 months ago
Bronx, United States Acacia Network Full timeTransitional Housing Call Center Shelter Operator Bronx, NY : 4/4/2024 Job Description Job ID#: 3868 Job Category: Transitional Housing Position Type: Full Time Details: POSITION OVERVIEW: The Call Center Operator will be handling calls that provide and request information in regard to unit & client status. The operator will support the...
-
Call Center Shelter Operator
2 weeks ago
Bronx, United States Acacia Network Full timeTransitional Housing Call Center Shelter Operator Bronx, NY : 4/4/2024 Job Description Job ID#: 3868 Job Category: Transitional Housing Position Type: Full Time Details: POSITION OVERVIEW: The Call Center Operator will be handling calls that provide and request information in regard to unit & client status. The operator will support the...
-
Call Center Shelter Operator
2 months ago
Bronx, United States Acacia Full timeDetails: POSITION OVERVIEW: The Call Center Operator will be handling calls that provide and request information in regard to unit & client status. The operator will support the activities of an active call center in order to assist the people to obtain needed information and update electronic records. The operator will handle a high volume of calls. Must...
-
Call Center Shelter Operator
2 weeks ago
Bronx, United States Acacia Full timeDetails: POSITION OVERVIEW: The Call Center Operator will be handling calls that provide and request information in regard to unit & client status. The operator will support the activities of an active call center in order to assist the people to obtain needed information and update electronic records. The operator will handle a high volume of calls. Must...
-
Sales Representative
2 weeks ago
Bronx, United States Above The Rest Baking Corp Full timeOverview: **Duties**: - Actively seek out new sales opportunities through cold calling, networking, and social media - Present, promote, and sell products/services to existing and prospective customers - Establish, develop, and maintain positive business and customer relationships - Achieve agreed upon sales targets and outcomes within schedule - Coordinate...
-
Patient Access Representative
4 weeks ago
Bronx, United States SBH Health System Bronx Full timeCall Center Patient Access Representative will be responsible but not limited to, answering high call volume of patients calls requesting appointments, medication refills, follow-up appointments to discharged patients in our Emergency Department and/ Patient Access, Representative, Patient, Healthcare
-
Hospice On-Call Customer Service Representative
3 weeks ago
Bronx, United States Metropolitan Jewish Health System Full timeOur groundbreaking hospice and palliative care programs offer a broad range of facility and community based services to help patients and their families ease the burden of managing a life-limiting illness or end-of-life care. The CSR serves as a liaison between Hospice Home Care Planners, Social Workers, and RN Case Managers and RN on call Triage Nurses....
-
Hospice On-Call Customer Service Representative
3 weeks ago
Bronx, United States Metropolitan Jewish Health System Full timeOur groundbreaking hospice and palliative care programs offer a broad range of facility and community based services to help patients and their families ease the burden of managing a life-limiting illness or end-of-life care. The CSR serves as a liaison between Hospice Home Care Planners, Social Workers, and RN Case Managers and RN on call Triage Nurses....
-
Patient Service Representative
3 weeks ago
Bronx, United States Montefiore Medical Center Full timePatient Service Representative: 4C As the academic medical center and University Hospital for Albert Einstein College of Medicine, Montefiore Medical Center is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care. Montefiore is...
-
Psychiatric Nurse Practitioner-Remote or Hybrid
3 weeks ago
Bronx, New York, United States Essen Health Care Full timeCompany Overview: Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a population health model of care, Essen has five integrated clinical divisions offering services in primary & specialty...
-
Hospice On-Call Customer Service Representative
1 month ago
Bronx, United States Metropolitan Jewish Health System Full timeOverview: Our groundbreaking hospice and palliative care programs offer a broad range of facility and community based services to help patients and their families ease the burden of managing a life-limiting illness or end-of-life care. Why work for MJHS?: When you work with us you will receive comprehensive and affordable health and financial benefits, in...
-
Hospice On-Call Customer Service Representative
2 weeks ago
Bronx, United States Metropolitan Jewish Health System Full timeOverview: Our groundbreaking hospice and palliative care programs offer a broad range of facility and community based services to help patients and their families ease the burden of managing a life-limiting illness or end-of-life care. Why work for MJHS?: When you work with us you will receive comprehensive and affordable health and financial benefits, in...