Front Desk Agent

If you have a passion for customer service and are looking for career growth, come join our amazing team, in a newly updated Holiday Inn

**REPORTS TO**:Front Office Manager

**Purpose for the Position**:To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction.

**Essential Responsibilities**:

- Greet, register, and assign rooms to guests of hotel.
- Verify customers' credit card and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests' accounts using computerized property management systems.
- Compute bills, collect payments, and make change for guests.
- Perform simple bookkeeping activities, such as balancing cash accounts.
- Issue room keys.
- Review accounts and charges with guests during the check-out process.
- Post charges, such those for rooms or market.
- Transmit and receive messages, using telephones or telephone switchboards.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Record guest comments or complaints, referring customers to managers as necessary.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer all incoming phones in three or less rings.
- Complete a daily check list to ensure all work tasks are executed in a timely manner.
- Other tasks as needed.

**To do this kind of work, you must be able to**:

- Be an outgoing, welcoming personality for the Hotel
- Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
- Make decisions based on your own judgment and company policy.
- Follow instructions without close supervision.
- Speak and write clearly and accurately.
- Be available to work days, evenings, nights, weekends and holidays.

**Physical Demands**:
Lifting up to 50 lbs. Standing for long periods of time. Reaching, handling, feeling, talking, hearing, and seeing.

**Math Skills**:
Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures.

**Language Skills**:
Must be fluent in English, reading and writing.

**Specific Vocational Preparation**:
**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner
- Answer phone calls, take messages, and redirect calls as necessary
- Assist with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and complaints promptly and efficiently
- Assist with clerical tasks such as filing, transcribing, and data entry
- Coordinate and assist with event planning and execution

Qualifications:

- Previous experience as a front desk agent or in a similar role preferred
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in handling guest information
- Ability to work well under pressure in a fast-paced environment
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with medical office procedures is an advantage

We offer competitive pay and benefits packages for our employees. Join our team today and be part of a dynamic and welcoming environment

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the company.

**Job Types**: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

**Benefits**:

- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Health insurance
- Paid time off
- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift

Work setting:

- In-person

Application Question(s):

- Can you work all 7am-3pm, 3pm-11pm and 11pm-7am shifts?
- Can you work weekends and Holidays?
- Can you work any day of the week?
- What is your expected hourly compensation?

**Experience**:

- Customer service: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Ability to Commute:

- Holtsville, NY 11742 (required)

Work Location: In person