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Service Technician I
4 months ago
The Service Technician I is responsible for providing customer satisfaction by using creativity and ingenuity to investigate and resolve customer issues. You will determine the proper solutions to provide timely resolution to service requests, satisfying customer needs by making appropriate recommendations and repairs while on site. The Service Technician I plays a key role in customer development by establishing trust and a rapport for building positive relationships with our customers.
Responsibilities include trouble shooting, performing routine maintenance, setting up monitoring accounts, completing small project installations (upgrading or replacing equipment), system programming, and pre-sales job walks.
Essential Functions:
- Understands technical problems effectively through the proper analysis, evaluation and diagnostic of system issues and determines proper solutions to produce timely resolution.
- Services existing and/or new customers by analyzing work orders, planning a daily travel schedule, performing troubleshooting and determining a course of action timely.
- Ensures that Service Ticket accurately represents work performed, reviews resolution with customer and obtains sign off of work performed, uploading to service ticket before leaving the customer site.
- Possess knowledge of security, nurse call, and fire life safety systems, including but not limited to EST3, Lenel, and Ascom
- Maintain good housekeeping while on the project site by keeping the work area clean and organized
- Adhere to all workplace safety expectations, regulations and standards
- Punctuality and regular attendance
Position Requirements:
- 1-2 years technical support
- 2-5 years construction/low voltage installation
- High school diploma (or equivalent)
- Valid California Driver License and proof of auto insurance.
- Must be able to work weekends, nights, split shifts, and rotating shifts (if needed).
We also conduct pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations.
Physical Demands & Work Environment:
- Repetitive substantial movements (motions) of the wrists, hands, and/or fingers
- Walk, drive, bend, stoop, hear, and speak
- Stand or sit for extended periods of time (4+ hours)
- Move/transport/install/remove items weighing 20-50 pounds
- Drive for 2+ hours in a work shift/day
- May operate company vehicle occasionally
- Work environment may be construction sites, commercial buildings, high rise buildings, and/or hospitals with patient contact. Confined spaces may occasionally be required
At TRL Systems, we've been keeping people and their property safe for 40 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here’s what you can expect as a member of our TRL Team:
- Comprehensive Benefits Package: Medical insurance, dental insurance, life insurance, 401k plan, paid holidays, Paid Time Off
- Employee Merit and Longevity Awards: Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
- Company Sponsored Events: Family-friendly events with food, games and prizes
- Training and Development Classes available to develop you personally and professionally to help you be the best version of you possible
- Career Advancement: We want to partner with you to build a long and successful career at TRL and will help you realize your potential
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all California locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training.
- TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. TRL’s employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes._
