Director of Operations

2 weeks ago

West Palm Beach, United States Block By Block Full time

**Currently seeking a dynamic Director of Operations with 7+ years’ experience.**

How would you like to earn a great living while making a difference? Do you believe that one great interaction can make someone’s day? Well, so do we. In fact, that is what Block by Block and opportunity is all about. Block By Block is currently seeking a Director of Facilities **with 7+ years’ experience.**

Block by Block is a leading provider in business district improvement services. With over 20 years of experience, we have remained the premier company that partners with cities and business districts alike to provide, cleaning, safety, outreach and hospitality to improve the community’s livability.

The Director of Operations position is the “Lead Ambassador” in charge of all aspects of our programs including personnel, budget, equipment, and deployment. This role works directly with our client and customer to not only deliver daily services throughout the district, but also deliver continual program improvements as well.

This is a great opportunity for someone that has a special blend of maintenance skills, strong leadership, great work ethic, financial acumen, executive budgeting skills, customer service, and business management skills.

**We need a leader that will take pride in their employees and community. This is a large, multiservice team (Cleaning/Safe ty/Hospitality) with lots of moving parts.** Our most successful leaders are diverse in skills, are versatile in every way, and can quickly work to solve problems. We need independent thinkers with a strong understanding of strategy, project management and deadlines.

Specific daily responsibilities of the Operations Manager may include:
Onboarding and training of all new ambassadors. Create a culture that would make everyone want to join your team Our Clean Ambassadors, Special Projects Ambassadors and Pressure Washers work hard every day to keep their surroundings squeaky clean and fun Our leader should be a "people person" that enjoys interactions and building effective teams.

**Hands-on working management in the field (Outdoors) to provide coaching, mentoring, and continuous training on standard policies and procedures.**

Continual adjustments to the deployment of resources to match changing needs. This includes resources of the “humankind.” Basically, redeploying according to daily needs. Continual problem identification and solving to improve the quality of the program.

**Problem solving is a very big part of what our managers do...we need an innovator to lead our teams in our downtowns. Reporting outcomes through a variety of reporting channels, including but not limited to: Excel spreadsheets, Kronos timekeeping, budget analysis andyou get the idea.**

You will love this job if:
YOU LIKE TO HAVE FUN AND MAKE PEOPLE SMILE We are customer service experts that engage on a very high level with the general public, so we need great personalities to lead our teams...and a good sense of humor helps.

If you have solid work history and longevity of at least 7+ years with previous employers in the cleaning, janitorial, and maintenance field this opportunity will be perfect for you

You have solid work history and longevity of at least 7+ years with previous employers in the cleaning, janitorial, and maintenance field.

You have successfully supervised a large team in the past. You enjoy working outside in all weather. Yes, all weather.

You are a problem solver. Remember, we need innovators.

You fully understand the concept of Quality Assurancethis means exceeding client expectations and exceeding your team’s expectations.

You have “a little dirt never hurt anybody” mindset. (You’re going to get dirty a lot)

You know how to manage people and work in a team setting. (Team building and creating a culture is very important to us)

You have a “do what is right” mindset. Integrity is a must

You like a varied work schedule. Event support is a must, and the Operations Manager will need to lead the team during event seasons.

You will not love this job if:
You don’t enjoy projects.

You don't appreciate a fun culture

Tend to be indecisive and have trouble making quick, effective decisions. (We can’t hold your hand. You have to be a strong leader.)

If you are inflexible and can’t work outside of a Monday-Friday 9-5 position when necessary.

Do not like talking to people or prefer to work alone, because this is not that job.

Like to sit at a desk and file papers all day, because this is not that job.

Like to know exactly what your day will be like, because this is not that job.

**Responsibilities**:

- Oversee all operational functions to ensure efficiency and productivity
- Manage and lead a team of professionals to achieve company goals
- Develop and implement strategic plans for operational growth
- Lead process improvement initiatives to enhance operational effectiveness
- Collaborate with senior leadership to drive bus

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