Ehr Clinical Apps Support Specialist
4 weeks ago
**Minimum Qualifications**:
Associate’s degree in related field and two years related experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
**Job Summary**:
**Preferred Qualifications**:
- 1-year experience preferred in customer service role.
- 1-year experience preferred with Epic or EHR system.
- 1-year experience preferred with technical troubleshooting.
- Able to work from home with reliable internet when needed.
- Must be willing/able to travel to hospital environments in Galveston, Angleton, Clear Lake, or League City as well as to clinic locations in Galveston, Harris, and Brazoria counties.
**Job Duties**:
- Provide end user support for the UTMB Electronic Medical Record System and other clinical systems on a 24/7 basis.
- Assist end users with optimizing system functionality onsite in clinics and hospitals.
- Assist in classroom setting as proctor or instructor.
- Assist with end user support onsite for rollout and implementations delegated by leadership.
- Demonstrate excellent communication and documentation skills.
- Ability to self-motivate, prioritize work, and lead as well as work within a team.
- Efficiently function in face-to-face communication or virtual environments with medical personnel.
**Knowledge/Skills/Abilities**:
- Understanding of medical workflows and terminology.
- Able to communicate effectively verbally and in writing.
- Ability to work productively remotely when needed.
- Able to walk long distances between and within buildings.
- Experience with an Electronic Health Record System is a positive attribute along with PC hardware/software knowledge.
- Experience working in an IT Helpdesk environment utilizing remote support tools and a ticketing system.
**Work Schedule**:
***Monday through Friday, 8am to 5pm and Rotating 8-hour day shifts and rotating on-call support (nights, weekends, holidays).
**Salary Range**:
***Actual salary commensurate with experience.
**Equal Employment Opportunity**
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
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