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General Manager

3 months ago

Quincy, United States Giri Hotel Management Full time

This is a Full Time position located in Quincy, MA.

**Work Performed**

As General Manager, you are responsible for leading and managing all aspects of the hotel operation and for delivering results that contribute to the vision and overall success of the hotel. In this role, you are expected to hit hotel targets, manage profitability, and deliver an excellent guest experience.
- Oversee day-to-day operation of the hotel and maintain all standards of guest service
- Oversee the Front Desk, Reservations, and Housekeeping, and any other relevant departments
- Interface with guests on a daily basis and resolving any concerns that may arise
- Work with Regional Manager and Vice President of Operations to plan budgets, payroll, and improve systems and revenue
- Assess and adjust performance throughout the year to stay profitable
- Ensure adherence to hotel and company policies and/or procedures
- Coordinate with corporate departments to ensure completion of all procedures, including accounting, accounts payable, etc.
- Facilitate the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
- Develop a strong knowledge of local market (demand generators, competitor strategy, and community impact/involvement opportunities)
- Ensure that all local, state, and federal rules and regulations, as well as any hotel policies and practices, are followed
- Ensure that each guest experience exceeds expectation

**Requirements**:

- 5 or more years of experience working in the hospitality field
- Previous experience in a managerial role overseeing a team, preferably in hospitality
- Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates. Respond accurately and timely to provide information.
- Ability to understand and provide excellent customer service
- Maintain a friendly, cheerful and courteous demeanor at all times
- Must be responsible and be able to work independently
- Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook + Suite, and more)
- Ability to stand for long periods of time
- Ability to lift/push up to 50 lbs
- Must be able to work onsite at the hotel location
- Ability to cover shifts as needed for associates
- Hours required: Full time hours 5-6 days per week (ideal: Weds-Sun)
- Proficiency in the English language

**Additional Preferred Skills/Qualities**
- Strong attention to detail
- Second language is a plus, preferably Spanish or French

**Compensation**

Up to $100,000 - $130,000 annually, depending on experience

**Benefits**
- Earned paid time off
- Employer-contribution medical/dental/vision insurance
- Optional life insurance
- Short term/Long term disability
- Optional 401k with employer match
- Employee discounts at participating hotels
- Option to sign up for on-demand pay with DailyPay
- Refer a friend - get paid extra when they join our team
- Bonuses for name recognition and guest score
- Opportunities to grow - one of the fastest-growing hotel companies

**How To Apply**

**About Staybridge Suites Boston-Quincy**

Staybridge Suites Boston-Quincy, an IHG Hotel, offers 88 rooms designed for both short and extended stays. Located 7 miles away from downtown Boston, the hotel features pet-friendly rooms and modern amenities including event space, a fitness center, and free WiFi, making it an ideal choice for business travelers and families alike.

**About Giri Hotels**

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

- Happy - nice to be around and friendly
- Humble - willing to learn
- Helpful - team player, always willing to pitch in, looking for ways to be productive

Watch A Brief Video To Learn More About Us
- Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._