Patient Care Coordinator

2 weeks ago

Zephyrhills, United States Beachwood Dental Full time

Join the Beachwood Dental family where every role is vital and every team member is valued We're in search of a friendly and organized front office team member to join us and help create positive experiences for our patients. We believe in fostering a culture of appreciation and teamwork, where your efforts are recognized and celebrated. Here, work isn't just about individual tasks - it's about coming together as a team to provide exceptional care and support to our patients. Be part of a supportive environment where your contributions make a real difference.

Performs a variety of administrative, general reception, insurance, and data entry duties in a cheerful and efficient manner while promoting a safe environment of mínimal stress, including but not limited to the following areas: public relations, practice promotion, facility utilization, and risk management.

Responsible for welcoming/dismissing patients in a warm and friendly manner. Assists the patient in scheduling any procedures or follow-up visits and provides any necessary instructions to the patient, collects co-payments, and provides a receipt for payment to patients. Answers the telephone, schedules appointments, assists with patient finances, prints and mails statements, maintains patient records, and coordinates patient flow.

Maintains patient account information, inactivating charts when necessary, routing x-rays to the doctor for review, managing re-care and reactivation, miscellaneous correspondence and public relations duties, and purging patient charts on a quarterly basis. Responsible for accurate documentation of all patient communications in the chart and Practice Management system.

PHYSICAL REQUIREMENTS

Must be able to meet the physical requirements and demands of an active position, including but not limited to: extended durations of standing, walking, stooping, bending and sitting; manual dexterity; good eye-hand coordination; visual abilities (depth perception, ocular focus, close vision, color vision, and peripheral vision), and adequate hearing to perform daily work. Must be able to adjust physically and emotionally to a spontaneous, often fast-paced and hectic environment with a calm professional demeanor.

COMPETENCIES
- Exceptional patient relations skills
- Ability to maintain outgoing, friendly attitude with patients and staff even under pressure
- Ability to work with interruptions and to manage multiple priorities
- Ability to speak, understand and write English
- Knowledge of correct grammar, spelling, and punctuation
- Knowledge of organizational filing procedures and systems
- Proficiency in alphabetizing and filing
- Ability to write legibly and work with numbers
- Ability to meet deadlines
- Ability to work unsupervised
- Ability to perform essential duties listed in the Daily Tasks under the Completed Task inventory

SKILLS
- Computer (Microsoft Word, Excel spreadsheets, dental software, Internet, and E-mail)
- Business machines (fax, copier, scanner, credit card terminal, multiple phone lines)
- Facilitation, problem solving, and presentation skills
- Leadership (professionalism, discretion, integrity, honesty, dedication and punctual)

SPECIFIC RESPONSIBILITIES

OFFICE PROTOCOL

(certain tasks assigned to this role are shared with Financial Coordinator, Treatment Coordinator or Practice Administrator or are assigned as back-up duty)
- Opens front office on time according to front office procedures and protocol
- Answers the telephone per the Telephone Skills Protocol - First Voice on the Phone
- Checks in patients and greet by name, alert staff of arrival
- Backs up computer system
- Closes the front office according to office procedures and protocol
- Informs Practice Administrator of any non-functioning equipment
- Informs Practice Administrator of any office supplies needs always keeping low costs in mind

RECORDS MANAGEMENT
- Gathers, update and maintain patient contact and insurance information
- Scans all pertinent patient documentation
- Prepares patient info and records (xrays) for next day’s appointments by importing and/or scanning into patient’s electronic chart
- Assists with all insurance claims, questions and follow-up when needed

SCHEDULING MANAGEMENT
- Greets and welcomes patients and visitors using office protocol
- Stands to greet New Patients, using eye-contact and office protocol for check-in
- Confirms all unconfirmed appointments 48 hours in advance
- Optimizes utilization of patient communication system (Opera DDS) for new and existing patients
- Ensures welcome registration and link is sent out to all new patients prior to appointment
- Verifies insurance for the next day and 2 days ahead for new patients
- Completes the New Patient Intake as coached to encourage new patient to keep appointment
- Checks in all patients using office protocol and announces arrival
- Coordinates patient flow with Assistants
- Ensures medical history forms and HIPAA forms have been updated by patien

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