Payment Ops Escrow Rep Iii

Work Location:
Mount Laurel, New Jersey

Hours:
40

Pay Details:
$23.25 - $36.00 USD

Line of Business:
Services bancaires personnels et commerciaux

**Job Description**:
The Payment Operations Escrow Representative III performs Customer service and account administrative tasks exercising judgment and discretion in the performance of assigned duties. The primary focus involves the processing of Treasury Management VIP Customer requests relating to Escrow services such as opening and closing of accounts, fund transfers, check payment decisioning and implementing New Master Account set ups. The job requires daily contact with Treasury Management business Customers, TD Bank stores and various internal departments. This job reviews work of junior staff members to ensure accurate processing and is responsible for day-to-day guidance and coordination of assignments.

The Payment Ops Escrow Rep III position will be a hybrid schedule, in office days will be in Mount Laurel, New Jersey at the 6000 Atrium Way location.

Depth & Scope:

- Provides a variety of complex Escrow support services for VIP Treasury Management Customers, providing ongoing Customer service related to day to day transaction processing
- Handles complex or non-routine VIP Customer Service issues exercising judgment and discretion
- Reviews work of others to ensure accurate processing
- Prioritizes and manages own workload to meet SLA requirements for service and productivity
- Escalates non-standard or high risk transactions or other activities to Management as appropriate
- Researches complex account discrepancies and works with staff and Customer to resolution
- Ability to mentor and serve as a resource to more junior Payment Operations Escrow Representatives.
- Maintains Unposted items, RDIs New Account Input, and monetary transactions all related to Escrow processing
- Handles phone inquiries from TMS Sales and Customers, and proposes solutions/resolutions as appropriate
- Promotes strong and lasting Customer relationships through a Call Center environment by providing quality Customer service and solutions in an efficient and highly professional manner
- Ensures necessary due diligence is taken to support the accuracy of all Customer interactions and transactions
- Minimizes potential risk to the bank by complying with caller identifications procedures, proactively identifying and acting on suspicious activity
- Responsible for providing complex support services for escrow Customers
- Frequent interaction with Corporate Customers as well as TMS Sales, Back Office /Operational Units and supervisory staff
- Assists management in developing training materials and manuals
- Interacts with internal staff to ensure seamless service and timely processing of Escrow transactions
- Reviews and verifies the accuracy of New master Account Implementation packages received and processed
- Creates the New Master Account Implementation package, extends a Welcome Call to the new client to discuss and review the product

Education & Experience:

- 2 year degree or equivalent experience
- 3-5 years related experience required
- Demonstrated knowledge of Item Processing policies and procedures is preferred
- Ability to manage competing priorities in a high volume, fast paced environment
- Ability to successfully train others
- Ability to suggest process improvements/productivity enhancements
- Proven attention to detail and proven ability to prioritize workload to meet unit objectives
- Demonstrated verbal and written communications skills
- Application of sound judgment in making decisions including escalating to Management as needed
- Ability to follow written processing instructions
- Is dependable and reliable
- Is a team player and enjoys working on a team
- General investigative and business sense to distinguish between typical transactions and suspicious activity
- Research and analytical ability to review information and draw appropriate conclusions
- Display flexibility in adapting to change
- Responds quickly to new instructions situations, methods and procedures

Preferred Qualifications:

- Customer Service background in a phone and MS Outlook environment preferred.

Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Never
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Continuous
- Standing - Occasional
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Never
- Crawling - Never
- Climbing - Never
- Reaching overhead - Never
- Reaching forward - Occasional
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of ti