Front End Manager

3 weeks ago

Staten Island, United States BJ's Wholesale Club, Inc. Full time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, _235_ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes. _

**The Benefits of working at BJ’s**
- BJ’s pays weekly
- Generous time off programs to support busy lifestyles*
- Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
- Benefit plans for your changing needs*
- Three medical plans**, Health Reimbursement Account (HRA), Health Savings Account (HSA), two dental plans, flexible spending
- eligibility requirements vary by position

**medical plans vary by location

**Job Summary**:
Responsible for managing, monitoring, and directing all Front-End business components in the execution and delivery of exceptional service and value. Provide TM oversight and direction to exceed performance expectations and results in each area assigned, including Frontline, Membership, Front Door and Utility Clerks. Executes company programs and initiatives to drive membership metrics/growth, improve VOM scores, ensure maintenance standards are met and validate Membership Experience Ambassadors/front door performance of job duties as required. Acts as a key holder for the club.

**Leadership**:

- Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
- Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.
- Communicate effectively. Provide the information the team requires to be successful.
- Build high performing teams by creating a culture of collaboration. Provide feedback, direction, and follow-up that will drive business results and support team member engagement.
- Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

**Team Members**:

- Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
- Ensure a safe and positive environment and experience for the team members.
- Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

**Members**:

- Guarantee service excellence through all points of contact.
- Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
- Ensure a safe and positive environment and experience for the members.
- Daily commitment to GOLD Member Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, Clean

**Club Standards: Lead teams to deliver GOLD club standards daily.**
- Define and model GOLD- Grand opening look daily
- All items stocked, and promotional plans executed
- Maintain visible accurate signage
- Clean and organized, inside, and out
- Perishable areas stocked and rotated with cold chain maintained

**Know Your Business**:

- Acquire a deep knowledge of key metrics and reporting for total club and department performance
- Drive performance and profitability by using reporting to identify trends and areas of opportunity
- Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics
- Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets

**Major Tasks, Responsibilities, and Key Accountabilities**:

- Focuses on the key areas of membership performance, frontline service, VOM and club promotions.
- Develops effective and productive teams in the Member Services, Front Line, Membership Ambassadors, training, managing, performance management and assessments; providing frequent feedback, motivation, coaching and discipline when required.
- Ensures the right people and processes are consistently in place
- Maintains clear knowledge and understanding of club policies and procedures across Member Services, Frontline, FDAP, Parking lot and Sanitation.
- Maintenance of overall club including parking lot and the corresponding policies/procedures.
- Executes company programs, associated with each area of responsibility, to plan/expectations.
- Ensures compliance to all policies and procedures to ensure control and integrity within the business/Front End environment
- Evaluates departmental performance using company reporting tools/programs and makes operational decisions within the Front End to maximize MFI, sales, profi

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